Zappos committed to their employees. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Attending such events with your vendors to enhance your relationships is permitted. Strong relationships allow us to accomplish much more than we would be able to otherwise. Please refer to the applicable sections of the Employee Handbook for further guidance. You bear some of the burden of helping to maintain a safe and healthy workplace for all by following safety and health rules, and by reporting accidents, injuries and unsafe equipment, practices or conditions. Do you understand the purpose of your circle? We value passion, determination, perseverance, and the sense of urgency. It is also quite common for companies to pay for seminars that they are hosting, golf tournaments, or other professional sporting events. Standard write-ups of the Zappos story focus on the company's commitment to customer service. Instead, they want an open and honest relationship. Up to 60% off select boots, sneakers & outerwear. There is excitement in knowing that everyone you work with has a tremendous impact on a larger dream and vision, and you can see that impact day in and day out. To help avoid conflicts of interest, Zappos has adopted the following rules: Employees or consultants who buy or sell goods or services or have responsibility connected to buying and selling for or on behalf of Zappos and members of their respective families are prohibited from having (i) any economic interest in private business concerns that transact business with Zappos or are in competition with Zappos, and (ii) any significant economic interest in such business concerns that are publicly held. As CEO, Tony Hsiehs has given priority to encouraging a strong corporate culture. A year later, at the age of 26, Tony Hsieh became the CEO. If you've been at Zappos for more than a few months, one thing is clear: Zappos is growing. And for these Zapponians, it's the perfect backdrop to build meaningful connections. Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. How do you encourage more change to be driven from all areas of the organization? We want the weirdness in each of us to be expressed in our interactions with each other and in our work. Conflicts of interest should be avoided. http://about.zappos.com/jobs/why-work-zappos/our-benefits What do you do to make your co-workers' jobs fun as well? We know that companies with a strong culture and a higher purpose perform better in the long run. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. It may seem sometimes like we don't know what we're doing. Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. They're a way of life. Zappos Insights offers a range of services that can suit your business needs. Humbly speaking, creating a positive, productive culture is our bread and butter. Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. If they did, they'd be the web's most popular shoe store. Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. You will find our core values explicitly defined there. It is our policy and your responsibility to comply with federal and state antitrust laws. Read Our Oath Of Employment 1. Subscribe to the Zappos Insights Newsletter! We are all protectors and cultivators of the Zappos culture; it's what makes it unique and something that grows every day. If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. This was a hard decision as the company cherished every employee. t. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other. In addition, the authors emphasize the importance of valuing others' autonomy and dignity. We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. The program promotes environmental awareness through outlets including cleaner water, recycling, reusable packaging, air quality, and energy conservation. Confidential information includes all non-public information about Zappos, our operations, and that of our parent, Amazon.com, Inc. and its subsidiaries (Amazon) that, if disclosed, might be of use to competitors or harmful to us. Where Zappos has suffered a loss, it may pursue its remedies against the individuals or entities responsible. It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. It does not matter whether the person works for the US government, a foreign government or is in the private sector. In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. We grow because we take on new challenges, and we face even more new challenges because we're growing. 20092023 - Zappos.com LLC or its affiliates. Living them. Embrace and drive change. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. We aim to . Bribery, like fraud, is one of the things you can do that could land you in jail because it is illegal. As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. We believe in operational excellence, and realize that there is always room for improvement in everything we do. http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. Do you push yourself outside of your comfort zone? We're not looking for crazy or extreme weirdness though. These modern visions of management seek to enfranchise the individual. We believe in hard work and putting in the extra effort to get things done. While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. Do you view new challenges optimistically? Lets be friends! Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Subscribe to our newsletter. We encourage people to make mistakes as long as they learn from them. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. How can you personally help the company become more efficient? Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. In the words of the CEO: Ethical Culture Of Zappos This shows the companies dedication to their employees. Our culture would not be what it is today without Zapponians past and present. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. Work can be fun! The thinking often goes that fixing things before they are broken is better than turning up one day and realizing suddenly nothing works. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. Ask yourself: What are things you can improve upon in your work or attitude to WOW more people? Zappos distinctive features and organization lies in their devotion to employees and customers. At their worst, they can lead to employee disengagement and a company that proceeds rudderless, having been stripped of its long-tenured employees via voluntary leave packages and its conventions through generic, buzzword-driven processes that have no intrinsic meaning or applicability to the specific needs of that business. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. It is Zappos policy not to allow retaliation for good faith reports of misconduct by others. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. 2. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. Disciplinary actions may include the immediate termination of employment. You must not create any false, incomplete or misleading entry or record. Yessica Najarro. One of the things that makes Zappos different from a lot of other companies is that we value being fun and being a little weird. However, if not carefully implemented, they can have the opposite effect. It exemplifies the honest and ethical values the company has built. B. http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177 Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. Also check out this interview with Andy Orsow who's a UX Manager at Zappos. You can choose to be thoughtful about your company culture. By having the freedom to be creative in our solutions, we end up making our own luck. Lets be friends! If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. We use mistakes as learning opportunities. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). The second ethical challenge was the merger with Amazon in 2009. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. We want just a touch of weirdness to make life more interesting and fun for everyone. Welcome, my friends, to your Zappos Oath of Employment. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. In most companies, new ideas have to be approved by a manager or a chain of managers. Humbly speaking, creating a positive, productive culture is our bread and butter. Any suspected fraud or theft should be immediately reported to your supervisor, or the director or Vice President of your department or business division. We believe that if we get the culture right, then most of the other stuff like delivering great customer service or building a long-term enduring brand or business will be a natural byproduct. We are not an average company, our service is not average, and we don't want our people to be average. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. They strive to eliminate any kind of cynicism and negative interactions. We want everyone to always try to go the extra mile in encouraging thorough, complete, and effective communication. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. Pursue Growth and Learning 6. It is our policy to employ only persons who do not engage in other business activities that compete with or sell to or buy from Zappos or Amazon. At Zappos, our 10 Core Values are more than just words. After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Do you treat both large and small vendors with the same amount of respect that they treat you? This means that our work is never done. For example, the idea for our culture book came about from a casual discussion outside the office. You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. Zappos has established partnership with a number of charitable organizations in order to foster employees' interaction with the community. At Zappos, these low-cost perks are often the most appreciated by employees. No undisclosed or unrecorded corporate funds shall be established for any purpose. This year, we invited our vendors to run away with us to the Untamed Circus.". This threat raises two key questions. Zappos L.E.A.F (Leading Environmental Awareness for the Future) is a grassroots program initiated by employees, which strives to transform Zappos into a greener company. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. They can copy our images, our shipping, and the overall look of our web site, but they cannot copy our people, our culture, or our service. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. Happy employees means higher engagement, profitability, and low turnover. Sign up for one of our immersive culture and customer service workshops, request a keynote speaker, or tour the Zappos campus. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. Although the data of credit card numbers were not stolen, information regarding full names, addresses, phone numbers, and the last 4 digits of credit cards were compromised. And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. If you have any question about whether you can accept a gift, please check with your supervisor. How do you get your fellow circle members to grow professionally? Yet no matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right." Great culture leads to employee happiness. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. While we've built a good foundation, this is yet another stepping stone in our journey for ultimate self-organization and long-term sustainability. http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1, Annual Revenue: billion However, by prioritizing customer trust and satisfaction, they are rapidly recovering. How can you improve those relationships? http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! Ask yourself: How do you grow personally? You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. Honesty requires you to be candid with your consumers, business partners and coworkers. Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. First, how can Zappos continue to use competitive pricing in international markets that may have similar products with cheaper price tags? This policy does not prohibit lawful contributions to political candidates, parties, action committees, sponsors of initiatives and for other lawful purposes, so long as such contributions are made in compliance with all applicable laws and Section I that follows. 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