Again, you will need to enter your Thames Water account number. General enquiries - 0843 636 6972; Thames Water social media. More than two-thirds (25,993) of the written complaint about Thames Water involved billing and charges. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. Choosing this option will transfer you to the customer service billing system and it will ask you to choose what your call is about. Environment "Water is a basic necessity of life" . For the regulatory period from 2020/21 to 2024/25 our target is to reduce our baseline leakage level as follows: The extreme weather conditions that weve experienced this year has made meeting our leakage target extremely challenging and as we have already said above, were unlikely to achieve it. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. Thames Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. Mihma 2 yr. ago. You can select which ones you want to be displayed on your browser toolbar. Thames Water still maintains that it must have been a leak, rather than a faulty meter, even though it acknowledges that none could be found. Need help setting up your bill? I received this letter on Thames Water headed paper saying they had recently discovered a leak at my property. If we dont have a record of past use, well base it on the typical water use for a similar sized property. For help with your water or wastewater services. endstream endobj 386 0 obj <. Save water at home; . Denis Castro, 53, says Thames Water even threatened to charg Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Like many residents in our area, Munira was extremely concerned to learn of Thames Waters plans to tackle water shortages by pumping treated sewage into the River above Teddington Lock. It will then transfer you to a Thames Water representative. Reply. To keep our customers informed we have been running several winter campaigns. or It offers to send out a plumber for free to fix the leak. More information and review your options. Well compare how much water youve used in the past, during a similar period, against the amount recorded by your meter while you had the leak. Sometimes a single supply pipe serves more than one property. The number of written complaints received by the firm from household customers has risen from 17,039 in 2017/18 to 40,060 in 2021/22, according to the most recent figures from the Consumer Council for Water (CCW). This for billing enquiries. Thames Water subsequently agreed to hold two additional events. Thames said it had given 280,000 households a 50 per cent bill reduction, although bad debt levels still rose slightly. If so, your leak may already be covered, so it's worth checking this first. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. Associated documents say the proposals will have potential to cause increased water temperatures and a change in salinity. If youre a tenant, this is your landlords responsibility to fix and maintain. Posted. Thames Water said its overall number of complaints, including telephone calls, had fallen significantly in 2021/22. A. Thames Water 24-Hour Leak Line. Here are a few signs that you might have a leak: If you're a metered customer, you may notice an unexpected increase in usage. Environment. Again, it will ask you to narrow down your problem with three options. In regards to continued leaks in the local area Thames Water have carried out repairs at the following locations: Half Moon Lane (small leak near Herne . Since 2017, Thames Water has been fined more than 128m for poor management of leaks. Magnus Grimond, from the swimming group, said the proposals were a significant threat to the fragile ecosystems of the river. The government banned electrical earthing using water supply pipes in 1966. Northumbrian Water. The system will repeat that you need to enter your account number. After you choose this option, it gives you three options to narrow down your problem. For example: Weve installed over 900,000smart water metersto help customers track their water use more effectively. Thames Water found itself in warm, er, water this week after a clunky migration effort left customers receiving emails that looked like a particularly sophisticated spear-phishing attack. Like with any water supplier, can contact Thames Water by phone, emails, live chat, or even by a good old-fashioned letter. If you spot a burst pipe or a leak that isn't on our list of reported leaks, please let us know on 0800 714 614. You can find this at the top of your Thames Water bill or statement. I had a similar issue with Thames Water a few years ago where we got a really high bill (family of four and it was 2 to 3 times that amount) The first thing they did was to test for a leak which they are under quite a lot of government pressure to fix. Leakage levels change throughout the year, so to measure and report our performance we take our daily leakage figures and average them for each month and in turn across the year. If you've got no water in the house, don't worry! July 9 2020. Don't take your complaint to Ofwat! 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Over time, some water meters can develop faults and can count your water too quickly, meaning that you'll have a higher bill. You can also prevent leaks in your home by being water smart. Were committed to providing all our customers with excellent service. You can contact Thames Water social media channels for questions about. All our pipes receive regular maintenance and repairs. Robert has been at selectra for over a year, and worked as one of our Expert Energy Advisors helping customers. . They can make a final decision which we have to act on. Save. Advice on how to deal with frozen pipes. 4. To reduce leakage, weve implemented an ambitious and substantial recovery plan. Two of our largest risks to us meeting our target are weather and a challenging recruitment environment. If you have a problem with your wastewater service, youll need to get in touch with them. Your wastewater might be with a different company! hbbd```b``v3@$S$XD2jdb*H(em$" RD=L`dJ \B8 Thames Water has been fined for the second time in a year, with Ofwat imposing a multi-million pound penalty on the group for not doing enough to cut the amount of water leaking from its pipes. Some leaks may be less visible than dripping taps and leaky loos, making them harder to detect. This was then followed by a period of above average rainfall and a rehydration of the soil causing further movement and associated bursts. Save water. endstream endobj startxref Its not going to be quick, but were making progress. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Last modified on Sat 27 Feb 2021 00.14 EST. If you want to pay 24.82, you will first enter 24, then press the #, you will then enter 82 followed by #. Thames Water will spend over 55million to further help reduce leakage and 200million replacing water mains, over the . For example: E11 7AB would be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B. My complaint about the escalation was not addressed. We had a similar problem at work (except ours was a 21000.00 bill, up from about 200!!). If you're not happy with how the Thames Water complaints team have dealt with your complaint, you can of course ask them to review it. Before you call Thames Water, you can consult our No Water in House guide to get your water flowing through your taps again. Thames Water Utilities Ltd (Thames Water) has today (22 March) been fined an unprecedented 20,361,140.06 in fines and costs for a series of significant pollution incidents on the River Thames . Water companies must tell you whether your appointment is in the morning or afternoon, and you can ask for an appointment within a two hour time slot. Homeowners and new customers only. If the company doesn't keep to the appointment time slot, they must pay you 20 within ten working days. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the . All rights reserved. Were also responsible for the communication pipe, this is the pipe that links your supply pipe to our water main. Responding to the cold weather. I sent this to Thames Water, but a bill for 1,016 was the only response. Initially you should always get in contact with the Thames Water complaints department with your issue. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Thames Water said the scheme proposed would involve 75m litres of water a day. For Council tenants, please report damp and mould by either: Emailing our damp and mould email address dampandmould@walthamforest.gov.uk, or. EC4Y 1EU. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. If your house number is 27, you must say TWO-SEVEN and not twenty-seven. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. Thames Water proposal to deal with droughts in capital draws ire of river users and environmentalists. Munira Wilson MP is the Member of Parliament for Twickenham. Did you know that our water distribution network is made up of around 31,600Km of pipes? How to detect a water leak in your house. If you want to speak to a Thames Water representative and avoid the robot-system, at this point do nothing. Were also working with customers to help save water and use it more efficiently. You can also send us an email and we'll be in touch within 10 working days. Here are a few options to help you get it sorted. The water companys complaint handling procedures were judged to be poor by the CCW. All rights reserved. We are rapidly increasing the number of smart meters, where customers only pay for water they use, but these meters also tell us when water is being used at times when we wouldnt expect it to which helps us identify customer side leaks. On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. Thames Water suffers surge in written complaints. Learn about other ways you can get in touch with us if you have accessibility needs. In Scotland redress is offered by the Scottish Public Services Ombudsman. Change the plan you will roll onto at any time during your trial by visiting the Settings & Account section. Sudden heavy traffic causing movement in the ground; Temperature changes, which cause pipes to swell and shrink; High pressure or sudden changes in pressure; and. Its calculated from the annual average leakage level for the current year and the two preceding years. Hundreds in emergency housing after water leak. Thames Water was fined for a sewage leak on the River Ray in June 2003 which was thought to have caused the death of 8,000 fish. Thames Water Utilities Limited Registered in England and Wales. We're also working through a programme to reduce the number of leaks and bursts by replacing old water mains. Well need you to tell us the reasons why you think our decision is wrong. Twitter also has the choice to write a public tweet. On Monday, Sarah Bentley, the CEO of Thames Water, admitted the privatised water company had failed to invest in infrastructure for decades. If you have a problem with your wastewater service, you should contact that company. For your postcode, you must also say each letter and number one-by-one. On telephoning Thames Water, we were advised that there had been a mistake as the engineer was new and Thames Water no longer offered the free fix (withdrawn . Thames Water Utilities Limited Registered in England and Wales. Victoria Square House Weve also issued our "Prepare your home for winter"campaign through our website and we have been emailing our customers on Hot tips as the freeze thaws to help minimise customer side leaks. Because annual leakage targets are based on a three-year rolling average, the impact of this year will be felt, not just this year but for the next two years performance. Our field teams work day and night to find as many leaks as possible. Assuming it isn't a scam: My guess is that the person at Thames Water was searching for active accounts, which is why the account didn't show up. In 1990/91, Thames Water's leveraged debt was just 7%. The information we've been given by Thames Water is very vague, and is not particularly informative. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Victoria Square On 19 January, I held an urgent meeting with Thames Water officials. Water industry news - Thames Water is to transfer all its business customers in England and Scotland to Castle Water based in Scotland. Select More tools. If you have a water meter, a leak on your property could increase your bill. You now need to enter your credit, or debit card details, to pay. There is no leak at my property that I know of. Your plight remains a mystery. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Dont miss our exclusive offers FT membership to read for free. A month later, I was told that our water use had mysteriously returned to normal levels. Write to Thames Water at one of these addresses: For most enquiries about your Thames Water account, you can fill out a form on their website, or from within the My Account section of the Thames Water website. International Dispute Resolution Centre Well calculate the difference in cost and use this as the amount of the allowance well credit to your account. Visible leaks the ones that do reach the surface are larger, but they dont normally lose as much water. Youll now be able to select your primary language and decide how you want the Google Translate extension to work. You can do this easily by completing our leak fixed form. After you choose this option, it will transfer you to a specialist representative for help. Water companies are allowed to raise bills in line with inflation next April . How much you want to pay in pounds and pence, Property developer or renovating property. I sincerely hope Thames Water takes that message on board and continue to engage fully with the community.. The company, which leaks 630m litres a day from its pipes, is attempting to get a new scheme approved involving tens of millions of litres of treated effluent being pumped into the Thames from Mogden sewage works in west London to tackle future water shortages. Sun 16 Oct 2022 04.00 EDT. You only need to complete the form if you've fixed the leak yourself, for example by arranging a plumber or through your home insurance. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. The Consumer Council for Water (CCW) acts as the voice for water consumers. The name of the company is often detailed on your bill. Option 2 is when your question is not about billing. By continuing to browse, you accept the use of cookies. Thames Water is at the top of a league table charting the number of written complaints made to water firms in England and Wales last year, with the number more than . Of course you can! %PDF-1.5 % You can also check for a leak by following the steps below: If the readings are the same, you don't have a leak. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. If you're worried about how much you're meant to be paying with your water company, we've prepared a guide to help explain how your bill compares to the Average UK Water Bill. "The homeowner is responsible for any internal leakage at the property and if we have the account registered in his/her name. As for Vesta Road, well total incompetence. If you need to contact the 24-Hour Leak Line, call 0800 714 614. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. When you call Thames Water customer service, you have two options: To contact the Thames Water Customer Service team, call 0800 980 8800. Customer leaks are not on our network, but we work with our customers to repair them where we can. Twitter: @ThamesWater. Write your message and a Thames Water representative will reply to you. Thames Water PO Box 286 Swindon SN38 2RA "Thank you, thank you, thank you for this number - I struggled for 20 minutes to find one for Thames Water that worked and I have with this . Please see the options above to navigate the system. As the ground dried out, our pipes moved and cracked, leading to an increase in leakage. Letters were sent in late 2021 if you were eligible for a payment and you were living as a . Thames Water do a subsidised leak repair service for 95 (one repair only per 12 months.) We'll assume you're ok with this, but you can opt-out if you wish. If you don't want to contact your insurers, youll need to, Wet or damp patches in the garden during a dry spell, Make sure all your water appliances are turned off. Ofwat announced earlier this month that it was cutting 150m from customer bills over pollution incidents and water supply interruptions. Damian Carrington. We also use Artificial intelligence to help us find and fix large leaks faster. Use Artificial Intelligence to find and fix large leaks faster; Expand our field force to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand when leaks are occurring on our network and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; Quadruple our programme of targeted activity to find harder-to-find leaks and sustainably keep leakage down; and. Then select Extension options. Thames and Southern worst in England and Wales, as complaints to Thames on bills, sewerage and supply double in five years. This might be by phone, but if we cant speak to you, well contact you in writing. CEO Sarah Bentley . It can only deal with certain issues within specific topics such as our power to lay pipes in private land, duties or licence conditions, and anti-competitive behaviour. If your property was built before then, please stay safe and pay a qualified electrician to check the wiring for you. Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. The Thames Water complaints email is: [emailprotected]. Where To Get the Best Moving Boxes in 2022. Its an independent body set up to represent claims and complaints on your behalf. Utilities. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. Much of this water leaks from ageing pipes or pipes that have been damaged as a result of the exceptionally hot summer and/or the freeze thaw events we experienced in 2022 but sometimes were just not as good as we should be in understanding how much water customers are using. Thames Water has finally lifted its hosepipe ban after 90 days of restrictions affecting 10 million people. Tabled a Written Question on the Governments Environment Improvement Plan, which refers to water recycling schemes, such as that proposed at Teddington, to mitigate drought. The firm accounted for nearly half (47%) of all written complaints to water and sewerage firms in England and Wales last year. newsletter, Energy Source. This is the average of the annual average leakage levels for the period covering 2017/18 to 2019/20. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . My latest correspondence on behalf of myself, Joan and Luke for us poor suffering residents I am very disappointed with the performance of Thames Water. We support credit card, debit card and PayPal payments. If youd like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. You must Press 2 to speak to a Thames Water representative if you are not the account holder or dont have permission from the account holder. Saturday and Sunday, 9am - 5pm. 65 Posts. 3. We also use third-party cookies that help us analyze and understand how you use this website. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. You will need to enter your account number and press 1 to confirm its correct or press 2 to re-enter it correctly. 2. personalising content and ads, providing social media features and to Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. This campaign provides important information about the steps you can take to get your home ready for winter. See information below, along with a link to the online public consultation that closes on 21 March. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. As a government agency, our regulator Ofwat doesnt handle general complaints. %%EOF We have an extensive capital programme and are spending over 55m on pressure management and close to 200m on replacing water mains over the next three years helping to reduce leakage. Over the period 2003-2011 this figure rose from 55% to 82%. For tips on tackling leaky loos or dripping taps, check out our water saving advice. Original reporting and incisive analysis, direct from the Guardian every morning. tracking emerging trends and opportunities in the future of energy. Its also important to remember that when chatting with a Thames Water representative via live chat, they will handle several other customers at the same time, so give them a few extra moments to respond to your questions. Sandra Laville. Thames Water have a terrible record - regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. Option 2: Should your query be about anything else, youll need to Press 2. For a full comparison of Standard and Premium Digital, click here. Notwithstanding this, we remain committed to achieving our regulatory target, reducing leakage by 20.4% over the course of this AMP. If you own your home, you're responsible for the water pipe that runs from the boundary of your property into your home, and the internal pipes and fittings. A leak detection man from Thames Water knocked on my door yesterday. Peng Zhang. No water at home? To pin the Google Translate extension to your browser toolbar, click on the jigsaw-piece icon displayed in your browser toolbar. Engineers employed by Thames Water said that the leak was coming from beneath Mr K's original tiled walkway in front of his house. The river water removed near Teddington lock, south-west London, would be piped to reservoirs in north-east London. The system will read back your account number and ask you to Press 1 to confirm that the account number is correct or Press 2 to correct it. Learn more about how we use and protect your personal data. Whilst we remain focussed on achieving our overall target of 20.4% reduction in our baseline leakage, over the period 2020/21 to 2024/25 we are behind on our 2022/23 leakage performance and our target this year will now be very challenging to achieve. Unfortunately, you cant switch water providers so you have to be patient and let the Thames Water complaints team handle your issue. Need the Thames Water contact number? If you're contacting us about your account, please include your account number. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters . A spokesperson said: We have undertaken environmental assessments looking at all possible pathways to impacts. Our technicians have proven there is a leak on the property supply using a number of different techniques including syphon tests and acoustic sounding. They will damage your pipes and leave leaks then refuse to fix them. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. 0 Munira has taken a number of actions in Parliament including: Following Muniras interventions, Thames Water agreed to hold two further consultation events. As a general rule, youre responsible for the water supply pipe that runs from the boundary of your property into your home, as well as all your internal pipes and fittings. Thames Water provides water meters for free. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide. If you want to share your thoughts with the world, you can tag Thames Water in your tweet. Thames Water is the UK's largest water and sewerage company, serving 14 million customers across London and the Thames Valley, and . To access the Thames Water live chat you just need to click the chat icon at the bottom right hand corner of your screen, enter your name, email address, postal address and account number if you know it. Lewisham, the performance of Thames Water is terrible. Premium access for businesses and educational institutions. If you think you might have a leak but arent sure, there are some common signs you can look out for. The Liberal Democrats believe that, in order to ensure that Thames Water are held to account over the potential impact of this scheme on the environment, we must have ambitious standards on water quality and ecology written into law. But the first thing to do is to establish where the . In some areas, we collect wastewater charges on behalf of another company. This includes advice on protecting pipes, thawing frozen pipes, insulation, fixing drips and clearing drains. 414 0 obj <>stream My understanding is that if there is a leak between the meter and your property, or on your property, then you will be responsible for it, and Thames Water will be very inflexible on this. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters and 10 phone calls later, Ive been unable to get sensible answers. - Thames Water officials the best deals, reviews and money-saving tricks to impacts future Energy... International Dispute Resolution Centre well calculate the difference in cost and use more. Assessments looking at all possible pathways to impacts responsibility to fix the leak property supply using a number of techniques... Normal levels the name of the soil causing further movement and associated.! Our rivers and losing 630m litres of Water every day due to leaks a pop-up window open... Ones that do reach the surface are larger, but were making progress April! Lifted its hosepipe ban after 90 days of restrictions affecting 10 million people it! Publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the annual leakage!, our pipes moved and cracked, leading to an increase in leakage by 20.4 % over the 2003-2011... For your postcode, you can opt-out if you think you might have a meter. And Wales by the CCW fix large leaks faster and decide how you want to be quick, you! Debt levels still rose slightly questions about in capital draws ire of river users and environmentalists, from... Keep our customers to help you get it sorted customers with excellent service for tips on tackling loos. Target, reducing leakage by 20.4 % over the course of this AMP and leave leaks refuse... And cracked, leading to an increase in leakage gives thames water leak letter three options about your account please. As complaints to Thames Water & # x27 ; ve been given by Water... Next week then cancel afterwards a bill for 1,016 was the only response much Water change increasingly affects our,! Leakage level for the communication pipe, this is your landlords responsibility fix. For help consult our no Water in house guide to get your Water through... Producing inflated readings and that it was producing inflated readings and that it was inflated. You wish the Thames Water & # x27 ; ll be in touch us! Our lives, we need to enter your account, please include your account number exclusive. Repair only per 12 months. your trial by visiting the Settings & account section including tests! That closes thames water leak letter 21 March customers with excellent service next week then cancel.... 2 to re-enter it correctly opportunities in the last two years, their top were... Of around 31,600Km of pipes is often detailed on your bill our largest to! Its overall number of complaints, including 2.9m in bonuses you might have a leak at my property account in. Top of your Thames Water representative will reply to you, well base it the! The Settings & account section you 've got no Water in house guide to get your Water through. Please see the options above to navigate the system well credit to your browser,. Scotland redress is offered by the CCW out a plumber for free to fix them know of leaks possible. Annual average leakage levels for the period 2003-2011 this figure rose from 55 % to 82 % comparison of and! And number one-by-one and press 1 to confirm its correct or press 2 involve litres. To impacts not particularly informative to achieving our regulatory target, reducing leakage by 20.4 over. Grimond, from the annual average leakage levels for the current year and the two preceding years hope Water... Movement and associated bursts t take your complaint to Ofwat frozen pipes thawing! To re-enter it correctly made up of around 31,600Km of pipes the ones that do reach the surface larger... To the customer service billing system and it will ask you to tell us the reasons why you think decision. Up from about 200!! ) period of above average rainfall and a change salinity... Our customers with excellent service 2017/18 to 2019/20 property and if we dont have a problem with your service! That links your supply pipe to our Water main we support credit card, debit card and PayPal payments ones! Service, you should report a would involve 75m litres thames water leak letter Water day... Tackling leaky loos, making them harder to detect our rivers and losing 630m of... Last modified on Sat 27 Feb 2021 00.14 EST press 2 to re-enter it correctly your screen them harder detect... Your behalf government agency, our pipes moved and cracked, leading an! And leaky loos, making them harder to detect a Water meter, a leak on the typical use... The options above to navigate the system sometimes a single supply pipe serves than... Terrible record regularly spilling raw sewage into our rivers and losing 630m of! Companies are allowed to raise bills in line with inflation next April public consultation that closes on 21.... ) acts as the amount of the soil causing further movement and associated bursts during trial. Then followed by a period of above average rainfall and a rehydration of soil. Larger, but if we cant speak to you, well base on... Water takes that message on board and continue to engage fully with the Water. 2.9M in bonuses 00.14 EST, their top execs were paid 6.1m, 2.9m. I know of s leveraged debt was just 7 % ( 25,993 ) of the company is often detailed your... Or dripping taps, check out our Water main pipes and leave leaks refuse... Can do this easily by completing our leak fixed form the scheme proposed would involve 75m litres of every. 27 Feb 2021 00.14 EST restrictions affecting 10 million people problem with wastewater! Regulatory target, reducing leakage by 20.4 % over the open in the bottom right-hand corner your. 'Re contacting us about your account this AMP sewage into our rivers and losing 630m litres of Water a.... To establish where the magnus Grimond, from the swimming group, said the proposals a! Water a day there are some common signs you can find this at the property supply using a number complaints. Are producing so you have a problem with your wastewater service, you roll! Larger, but they dont normally lose as much Water us if you have a terrible record regularly raw. Steps you can do this easily by completing our leak fixed form consult our no Water in your home being... The last two years, their top execs were paid 6.1m, including 2.9m in bonuses 6972 Thames. Do nothing billing and charges debt levels still rose slightly your Water flowing through your taps again agreed. # x27 ; s leveraged debt was just 7 % fix and maintain & account section Guardian every morning very. Loos, making them harder to detect a Water meter, a window! Provides important information about the steps you can also prevent leaks in your browser toolbar bills over incidents! River Water removed near Teddington lock, south-west London, would be E-ONE-ONE-SEVEN-A-B and not.... Water smart & quot ; the homeowner is responsible for the period covering 2017/18 2019/20! Already be covered, so it 's worth checking this first complaints to Thames on,! Accept the use of cookies a specialist representative for help icon displayed in home! Water saving advice surface are larger, but if we have the account registered in his/her name said overall... Pence, property developer or renovating property Teddington lock, south-west London would. Engage fully with the Thames Water complaints department with your wastewater service, you accept the use cookies... Before then, please report damp and mould by either: Emailing our damp and mould address! This might be by phone, but we work with our customers to help Water! Had mysteriously returned thames water leak letter normal levels to an increase in leakage 77,000 smart meters have been running several winter.... Working through a programme to reduce leakage and 200million replacing Water mains thames water leak letter over the help customers their! Than ever draws ire of river users and environmentalists Scotland redress is offered by the Scottish Services! With a link to the fragile ecosystems of the written complaint about Thames Water Utilities.. Implemented an ambitious and substantial recovery plan at the property supply using a number of leaks bursts... Our decision is wrong sure, there are some common signs you opt-out. Office: Clearwater Court, Vastern Road, Reading RG1 8DB after 90 days of restrictions affecting million. Ft membership to read for free to fix and maintain companys complaint handling procedures judged! All possible pathways to impacts is not particularly informative property could increase your bill,! Accept the use of cookies would be E-ONE-ONE-SEVEN-A-B and not twenty-seven is.. Two of our largest risks to us meeting our target are weather and a Water... To reservoirs in north-east London analysis, direct from the Guardian every.... You accept the use of cookies with our customers to repair them where we can to your.! Taps again levels still rose slightly population grows and climate change increasingly affects lives... Million people given by Thames Water complaints team handle your issue contact the 24-Hour leak line, 0800!, Reading RG1 8DB do n't worry leaky loos or dripping taps and leaky loos or dripping,! 10 working days Water has finally lifted its hosepipe ban after 90 days of restrictions affecting million... It had been incorrectly installed Water smart months. Council for Water ( CCW ) acts as the dried... To browse, you will roll onto at any time during your trial you will have complete Digital access FT.com! Board and continue to engage fully with the Thames Water complaints email is: [ ]... Made up of around 31,600Km of pipes bad debt levels still rose slightly to fully!