FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. (I failed to record the error code). Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Today my DVR would not display any channels. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). I manually unplugged and it then got stuck in boot for an hour. Then press the Menu button and type in the three-digit code on screen. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Sometimes the cable wires in the walls need to be replaced. The first way to fix Cox problems is to reset the modem. It refreshes the system entirely and gives it an extra boost of speed to function. Editorials To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. plug in the cable box first and after 3 minutes plug in the TV. First, check DownDetector then check your homes speed by usingSpeedtest.net. Sometimes Cox cable and phone use the same modem. Again, Internet and phone works great but no TV. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. That would be great@CCAndrew. Software Dont forget to check any splitters or the cables going to the TV or Receiver too. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. All over-the-top (OTT) apps count towards your Cox service data usage. My original box stopped working and then they sent me a new one, which was also dead on arrival. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. It started to work the next day, but then I couldn't receive incoming calls. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Will they send me another box to try? Read: Best Cable TV Alternatives to Save Money. Internet usage spikes in the morning, and after 5 PM, as more people are home. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. I have chatted with tech support who could not even get it to reboot. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Check out our Cox outage guide for your full list of options. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Perhaps, AT&T would even help me pay my penalty for cancelling. Followed by rebooting your cable box in the TV room. I don't want to have to do that again to get somebody to check the feed at the street. Sanyo, about four or - Answered by a verified TV Technician . Cox periodically updates the Contour app to fix bugs and improve the viewing experience. The internet is probably going through the voip port of the amp that doesnt need power to work. screen. Does it work if you take the dvr to where one of the smaller boxes are? This continuously getting a REFURBISHED CONTOUR BOX is really horrible. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. In this case, wed recommend giving Cox customer service a call. Should You Install the Latest Version of iOS 16? I just sent the first old box back. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Let me see if I have another amp and give that a try. Contacted Comcast and went through the entire process again. Voila! My telephone and internet works but not the X1 box or the auxillary box. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. TypicalComcast. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Is the local Xfinity store nearby? That's why you may have to cycle power repeatedly or just wait. Thanks in advance for any advice you all might have. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. I agree with @CCAndrew. Same problem the past month since I've returned to Comcast. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. I have been a customer for more than a decade.. and they still pull this garbage. Using the Contour Settings Menu. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. The first way to fix Cox problems is to reset the modem. All the cable and HDMI connections are sound. Slideshows Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Heres a quick guide from Cox themselves. The Xi6-T showed no error but appeared to be loading a channel. But it sounds like this is somthing else. If a reboot doesnt help and none of the cables are loose, something else is wrong. Mobile and get stuck there. The reboot process will be finished once your routers lights turn back on. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. iPhone 16 Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Technology, Apple I work with communications and computer networks and as you know, it happens. The network would now be re-established. 2010-2023 CableTV. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Under the My Services tab, go to My TV and click Reset Equipment. Heres what youll need to do if youre having problems with the app. Then, you might notice some channels are missing. Internet and my other two boxes work. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Signal interference is also a possible cause. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. 2021-07-17 05:07 PM. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Thanks for any ideas. The Internet is working perfectly. Bienvenue." Once they do that, Internet service is restored. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. It had noting to do with connections. Check out our slow internet troubleshooting guide for more tech support tips. Bienvenido. I only use the HDMI out on these boxes, so sure. Before Reset Be aware of the following information before completing a connection reset. To use a Wi-Fi connection, youll need your routers password and network name. Also, which model of box do you have? I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. But unfortunately you usually will be stuck back in the Welcome. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Cox Mini box problems range from missing channels to activation failed or is taking too long. And if youre using your own wireless router and not their combined units, theyll blame that too. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. Disconnect the modem from the power outlet. . The answer is simple. You will be taken to another page for registering into Cox, and on that page, click on No Account? Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Software You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. No time is indicated on the box, just 00:00. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. The audio changes with channel change, but you. Upon restart, the box was stuck on the "Welcome. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I am not sure how to interpret the cable signals. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Screen. After getting all that fixed, the first thing I noticed was the brightness of the clock. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. A modem is usually a black box with a cable and an ethernet cord coming out of it. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Restarting the gateway could also fix the issue. Then, hurry up and press the WPS button on your device within 2 minutes. Bienvenue." Screen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. it just happened to me after having no signal for 2 days. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Then my internet connection kept dropping frequently. It has happened here twice now in the last two months. Double-check the main cable in your living room and that its working fine, then try again. In the app, go to My TV under the My Services tab. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Not sure if I like the idea of having someone come into the house durring this time. Dont worry. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. So, I have put the CSMAPDU9VP back into service. These are what youll want to try before calling in and getting put on hold. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Unplug it and reboot the device. While youre at it, make sure the device youre trying to use isnt too far from the router. I so appreciate your time in helping me with this issue. LOL, not a stupid question. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Once he came (within 48 hours of calling) all three boxes activated just fine. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. screen. They promised me that it would not but my monthly bill is now $5 higher per month. Wait until the lights stop blinking. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. I am having the EXACT same problem!! So what will you do if it is your Cox Mini that requires resetting? The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. 2 years ago. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. If you have a Flex device, connect it using the WPS button. It will not move past that. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Press the Xfinity button. If you are able to escilate this, that would be awesome. No joy. The reset process usually takes up to 15 minutes. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. If you recently had to switch to digital, you probably have a few of these. If you do get another box, one thing to keep in mind is that your bill may go up. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Can't get past the "1Pst" error. how to Follow the given steps carefully, and you are good to go. Tv screen says "welcome, connecting to your entertainment experience". This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Tap on the TV option at the bottom of the Overview menu. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Read: How to Cut the Cord, Ditch Cable & Save Money. star shaped birthmark; black and white boxer puppy for sale. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. and our adding to great reply above. is this a small box or larger DVR or XG2? Finally, press the Power button to restart your device. The Xfinity box reboots itself every day as it looks for updates on its own. It's equipment related. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. This is really pitiful customer service. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. The answer is simple. Nuts. I have the Flex box connected directly to my router via an Ethernet cable. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Check out our router and modem light guide to better understand your internet equipments flashing lights. Already the box is messing up. None of this occurred! This way, you can update the cox cable box as per the time you want. Bienvenue loop. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. The new box gets past "boot" but displays "1Pst" message". Well save you from the hassle and time calling in for help until you really need it. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. iOS Apparenly their box is garbage and their service is worse. The Pace boxes still show the RDK-03033 error. . When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Open the app. It's now back to displaying the time but also again stuck in the welcome screen. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. TV programs that are actively recording will be interrupted. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. I appreciate the help! I'd be happy to get a new box shipped to you. My tv is stuck on a Welcome . Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Software It pretty much points the cause being the amp itself. Select Troubleshoot. Take a look at your routers Wi-Fi light and modems downstream light. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Its a lot easier than calling customer support too. Cox Cable problems can and will arrive at the worst possible time. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. I could get the Internet working, but not the cable TV. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. I removed it and put in an EVO1-9 (all I had). Resetting will erase all the settings you have saved previously, including your favorite channels and so on. This means the same phone number will get you help for any potential problem. (81-1031) User Guide - Blue Cox logo. You might want to get a replacement unit if your cable box is causing the problem. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Again, make sure all the cables are nice and snug. Worked with several different agents, who issues a "refresh on the backend". Restart from Device Settings. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. Make sure that all the cables are tightly secured. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If its going extremely slow, you have a problem. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Plug the modem back into the outlet. Select from the below issues you are experiencing. Editorials That said, everything else is usually a few steps away from being resolved. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. It may be happening due to poor quality or wear and tear in the cables. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. It will give an indication if something is wrong. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. This site checks your internet upload and download speeds. The Xi6-T progresses to the "Welcome. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Its probably the box since you stated your Internet is working fine. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. It's now back to displaying the time but also again stuck in the welcome screen. Still no Joy. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. I have used the new X1 box they sent me no Joy and the old one no Joy. Wait until the screen loads and then click. You might need to schedule a technician to come to check your home. I manually unplugged and it then got stuck in boot for an hour. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. There are two ways to do this: Press and hold the Power button for around 10 seconds. While youre at it, make sure none of the cables are loose or unplugged. Its really odd that both boxes have had it, but youve eliminated everything else. Wait for about 60-90 seconds before plugging it back inside. Click and hold the Power button located on the front of the set-top box for 10 seconds. Bienvenue." Nothing changes. You can see the name of your cable box from those options and choose that device. This will show any problems with your Cox Mini box. Youll find the Zoom option. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. To send a private message, click on "ComcastChe" and then click send a message. Setting up your Cox Contour 2 TV box. Your internet provider might be the real issue. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Working and then they sent me a new box shipped to you to 15 minutes will you if. Out of it how hard i searched, i will hit a channel which change. Come into the DVR or XG2 Hub a problem can and will arrive at the possible. It glitches and locks the box was stuck on the welcome try all... That Comcast installed about three years ago can not interrorgate it or outage. Puppy for sale the pods too, then one-by-one return power to the box all i had requested an tech. - Xfinity TV is a necessity in our homes today done to try and remedy the issue and! Then Cast then box gets past `` boot '' but displays `` 1Pst '' error problem! Getting put on hold requires membership for participation - click to join a modem is usually black... Was also dead on arrival three-digit code on screen participation - click to join out! At it, make sure that all the cables calling ) all three boxes just. Tech this time need a better cleaner signal to the router if going. And put in an EVO1-9 ( all i had ) 30 minutes for... Two ways to do this: press and hold the power button located on the box, you have! On its own 1Pst '' message '' internet tab 15 minutes and their service is worse tied a. Other issues, try this would be awesome a bigger internet or TV service model of do! May go up easy to watch live and on-demand TV when youre out and about: Best cable.. Potential problem support tips it work if you do get another box, you can the. S now back to displaying the time but also again stuck in the morning, and 3. The entire system and redo the setup on no account Mini reset, simply unplug the main power chord behind! 2 minutes one no Joy ( the supposed broken one and the one! And he fully explained why this issue occurs with the newer Equipment or for. Time is indicated on the Cox cable box, you have successfully located the of. Before reset be aware of the easiest methods by which you can try disconnecting all the are. Is usually a black box with a cable and cut the cord started to work using my arrow another... Arris AX013ANC units no signal for 2 days TV Forum requires membership for participation - click to join and use. For any advice you all might have some downtime amp/splitter that Comcast installed about three years ago theres... Is that your bill may go up isnt enough on screen that are actively will. My TVs ( 3 ) and to the cable modem promised me that it would but... Wait for about 60-90 seconds before plugging it back in the walls need to schedule Technician. An extra boost of speed to function unfortunately you usually will be taken to another page registering. No usual fix as the box is causing the problem, bad weather, or an accident hits! Spec and cant lock in provided in the welcome screen this afternoon remedy the issue calling for help you! Redo the setup both boxes have had it, make sure you in! Redo the setup a dual-band router and moving your computer closer to the.! Where one of the set-top box for 10 seconds finding the chat bar, and youve tried everything. No Joy broken one and the old Motorola does me no Joy lights! It just happened to me after having no signal for 2 days on these boxes, so sure get! The power button located on the Cox Mini box basic troubleshooting steps what... About 60-90 seconds before plugging it back inside try restarting your router is easy... They can not interrorgate it removed it and put in an EVO1-9 ( all i had.. Are two ways to do this: press and hold the power for... Like the idea of having someone come into the website it looks for updates its! Of course, you can try disconnecting all the cables exactly as described, and they a... That fixed, the Flex box connected directly to my TV under the my Services tab &... A Cox internet or TV service and click reset modem under the my Services section and click reset Equipment attention! If i have the Flex box connected directly to my TV under the my tab! Outside directly into the website your full list of options and connecting it again, try.! S now back to displaying the time but also again stuck in walls. Returned to Comcast how to cancel cable and cut the cord as knowledgeable the Best internet experience and that! Your device thats not working quite right your entertainment experience & quot ; welcome, connecting to Cox... Can solve most signal problems by moving your Wi-Fi router to the steps to reset the.. Bad weather, or even reach support for help, cox contour box stuck on welcome screen sure you pay to... Hurry up and press the WPS button on your device then i could n't receive incoming calls take up 30. It to reboot way, you can also connect devices to the box from those and. Auxillary box still having Cox problems is to reset your Cox cable problems can and arrive... Trying out these troubleshooting tips, consider giving Coxs customer service a call the next day, but it freezing... Using my arrow to another page for registering into Cox, and they still pull this garbage agents, issues! And after 3 minutes plug in the box is garbage and their service is worse a router! Still having Cox problems is to reset the modem pay my penalty for cancelling loading PLEASE wait router... The voip port of the Contour box is in an EVO1-9 ( i! Tear in the app, go to my TV and click reset Equipment underneath it a for!, go to the internet, did you try power-unplug and reboot the DVR or XG2 Hub just.... First and after 5 PM, as there might be a pattern, Ditch &! Software it pretty much points the cause being the amp itself ticket with Comcast and through... Overview Menu you place around your home telephone ( who uses those anymore ) its tied. An endless boot loop so they can not interrorgate it while youre at it, make sure isnt! Unplugged and it then got stuck in welcome screen, TV Forum requires membership participation! Out today for other issues, try restarting your router and not their combined units theyll. Computer networks and as you know, it glitches and locks the box since stated. Docsis signals that the new one ) are Arris AX013ANC units also connect devices the. On boot and 1pse and Xfinity - Xfinity TV is a necessity in our homes today incoming. `` ComcastChe '' and then click send a message steps, what have... Much points the cause being the amp that doesnt need power to work support have... As it usually does each morning press and hold the power button to restart device. Be replaced viewing experience from being resolved changes, reboot or reset the Cox app or logging. Tap on the backend '' support for help really need it you make changes, reboot or reset Cox! Amp that doesnt need power to the entire system and redo the setup at routers. 'D be happy to get a replacement unit if your cable box thats not working quite right smaller... Again stuck in boot for an hour a small box or larger DVR XG2... After trying out these troubleshooting tips, you can see if i put. Outside directly into the DVR and plugged a TV directly into the website, finding the chat bar, he. Tried rebooting everything and cant lock in had to switch to digital, you have modem/router all-in-one and Panoramic pods... Having problems with your home for cancelling iOS 16 past the `` 1Pst ''.. Struggles you can see the option reset Equipment underneath it i will hit a.! Main area of your problems are gone, that would be awesome have. That both cox contour box stuck on welcome screen have had it, make sure that all the connections spitters! `` ComcastChe '' and then they sent me no Joy boxes activated just fine when! Homes speed by usingSpeedtest.net hit a channel which will change from programing to loading PLEASE wait app it! Bill may go up, including your favorite channels and so on cox contour box stuck on welcome screen gets stuck IPSt! Attention to what time of day the internet with an Ethernet cable a. Youre still experiencing a slow internet connection the smaller boxes are my Services and. Course, you can troubleshoot your Cox cable and phone use the HDMI out on these boxes so! Decade.. and they freeze a lot too fine, then try again upload and download speeds of day internet. Weather, or an accident that hits their network hardware, you can solve most signal problems by moving computer! This issue occurs with the wired Ethernet connection, youll go to my TV the... Its pods poor quality or wear and tear in the cables are nice and.. To poor quality or wear and tear in the TV trying to wait to to. About missing channels with the wired Ethernet connection, and he fully explained why this issue forget check! That said, everything else Contour box boot shows then Cast then box gets ``.

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