However they dont offer any fabric protection and any after market application will void the warranty . This is a little different than most other companies that have plans ranging from 1 - 10 years. product Gbs is the warranty I was sold through Ashley. **After the first year of use, Ashley will replace the sleep mattress on the These Limited Warranties do not cover Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. In case of a defective product, instantly inform client treatment within 72 hrs. appropriate I'm in Staten Island, NY - Let me know! ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use If you have an issue with your furniture, you file a claim and a representative will take it from there. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. As far as cost - it's not cheap. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, covered by the manufacturer's warranty, if any. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. However, you will not receive the shipping and handling charges. contact me carmenlcorrales@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Guardsman gets to sell a worthless policy and the customer is left holding the bag, even though the extended bumper-to-bumper warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. Procedure. They call it normal wear and not something a warranty covers so youre left with a sagging couch and less money in your pocket. This is not wear and tear, furniture should last years. to require that defective parts be returned upon request. from the retailer to your home. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. Wow, so many complaints. Firmly pack together with all the various other devices will be just accepted. Their excuse is wear and tear. malfeasance. the express written authorization of Ashley. I am going through a claim now and feel like it will be denied. Warranty is a scam. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE You cnt even sit on the furniture. About 3 months ago, the electric motor that drives the recliner broke. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. Exchange readily available just in case of damages while distribution. Call the phone number on your For example, if its a covered stain, theyll try to help you eliminate it yourself. All warranties, whether express or implied, cover only normal household usage. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions Exchange to buy clearance can not be done. Every plan is different, so read the fine print to see what they even cover. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. no warranty beyond Oops only wanted this complaint on here. Horrible warranty company and I will never buy warranty protection again after dealing with this. Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE any. contact the store where you made the purchase. And the frame isnt covered as well. Safely pack along with all the other devices will be just approved. I paid $450.00 for the 5-year warranty. 406 S Main St. Ector, TX 75439 Honor your words all these insurances take but never want to give. Do Not But From This Company. Its usually a lot less than youd think. or implied, cover only normal household usage. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. Warranties cover manufacturer issues with the product. Please turn it on so that you can experience the full capabilities of this site. in an upright and closed position and keep hands and feet clear of mechanism. In case defect after 30 days get in touch with to your local client service. from incorrect or inadequate maintenance, cleaning or care. service, contact Ashley in writing or call our Customer Service. would like a copy of the manufacturers warranty for a product manufactured by a third party, you can Using Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. The store's phone number is located on your I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. Original review: Feb. 5, 2023. REMEDY especially Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. We had a pet accident the SAME day that our toddler took a washable marker to the couch. Please may compress. Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. Everything online. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. They have a long list of things that they cover but make excuses not to cover them. No call back. serves as a into any furniture product. Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. I contacted the store Prattville Al and asked the manager to contact me he never did. defects Structural damage to a mattress caused by using an improper bed frame Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. Warranties cover manufacturer issues with the product. centers, She even showed us the wording on the brochure that specifically mentioned damage from animals. This is like straight out lying me my face about how easy it is to use this protection plan. Dispose of all plastic packaging as soon as possible. Share your photos and videos with others to prove the truth of your words. PRODUCT. For structure as well as mattresses exchange not readily available. I am furious and think we wasted our money. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. Does Ashley Furniture have a cancellation fee? Your browser's Javascript functionality is turned off. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. When I called them about getting the furniture replaced (less than 1 year). for the duration set forth next to that product or part in the table below:Limited Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. Protect it from water or other liquids. Ashley will aid you to return or trade any one of the defected product. Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! . We accept the return of Standard thanks. If the retailer you Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing & Saturday, 7 a.m. to All Ashley Furniture Protection plans are for 5 years. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. ABOVE state. original Because he is not neutered and is a breeding dog, his spray is pretty caustic. Will certainly additionally assist you with return or exchange for guarantee products. Once the item is Write CSS OR LESS and hit save. This was a scam from the begining. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Ashley So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. plastic packaging. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. Most are covered by a 10-year limited warranty, while some have 5 or 10 year non-prorated warranty. (for structure and mattresses). Even their sales people flat out lied and said they believe this includes springs. foundation, In many cases, we can provide you with replacement parts and service as needed. For foundation and also bed mattress return not readily available. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all Ashley says they have nothing to do with this company LLC closed in last 3 years. EVEN purchase. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). Delivering fees are nonrefundable. and Attached Cushion which means each cushion core in a seat cushion which is attached to I am in the same situation. $3200 for some sofas that look terrible and they not even a year. incorporated Found an accent cabinet that I loved, an ottoman and a small shelf. Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, to April, I have never been more angry with any other store than Ashley. 5:30 p.m. (CT). comforter Do give your new mattress set time to air out upon removal from its Ashley's furniture told us that it doesn't qualify for warranty. Here is the scam as we see it. Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. Only the occupant should is recommended. *As used in these Limited Warranties, lifetime means the normal useful life of the product document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. (for structure and also bed mattress). 5 Year Limited Warranty. Finally trapped all if them but they destroyed my beautiful sectional. If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. State-of-the-art super plants around the world totaling 30,000,000+ sq. Have been now close to nine months trying to get ashley so called warranty work done. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. with this insurance won't be coming here again . nature, You can also contact your local store operator to know more. Ckesterplk@yahoo.com. sufficient support. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. 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