Great customer service is solving the customers problem. That's After you . They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. The warranty we purchased seems to be confusing all who work there. Pump spray bottles are often a better alternative for the eco-conscious. The clear, lightweight formula wont change the color or texture of treated surfaces. Aerosol spray containers and pump spray bottles are both common. Willful abuse or misuse of the covered product. In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based Damage through vandalism or natural disaster They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . Always spot clean With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. not saturate. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Blot any remaining soap residue with a clean All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. Called the store and they picked up the furniture and treated it and returned it. With duo you'll never have to sacrifice stylefor comfort. When cleaning a spill, blot immediately to remove spilled material. 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. The stuff works. We bought an extended warranty with our recliners. Purchased a Miller Bronze Lift Recliner for my 92 year old mother. After five years have passed and your furniture is problem-free, you get rewarded. Within the first week, the TV stand had a missing/broken part that took months to service. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". Liquid rings, heat marks and gouges on wood and stone. its own care and cleaning specifications, but there are also somegeneralizations. cloth dampened only with clear distilled water. Years ago, we bought the fabric protection "insurance" that included removal of stain at our home. Basically agreeing with me that the whole warranty is a scam. Dream bigger. intense heat will help prevent the leather from drying and possiblycracking. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. This enhanced Crypton finish provides an invisible, protective MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. They say the 3rd time's a charm, but I won't be giving LaZBoy a third opportunity. We only use chemistry that is safe for humans and theenvironment. Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. Clean spills quickly. Scotchgard is a spray that protects fabric and upholstery from staining. The non-flammable solution is made for indoor use to guard the likes of couches, curtains, rugs, clothes, shoes, and other fabric items. Our expert designers will guide you through every step. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. BEWARE. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. La-⁠Z-⁠Boy Privacy Notice. All the effort and info gathering has been on our side. Submit a complaint and get your issue resolved. Most people do not even think of this. We also know great design inspiration doesn't usually happen in isolation. JavaScript is disabled. What is the La-Z-Boy Comprehensive service protection plan? A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. The MSRP on the recliner chair is $1229 and on sale for $899. circling. Avoiding They have sent me 3 different technician who all ordered parts, because I guess they don't know what there doing, and every time you call you wait hours upon hours for them to answer. They coat fabrics to help keep liquids and dirt from penetrating the fibers. Seam separation is one of the highest costs for service, and thats why most companies dont cover it, In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an. Here are 8 tips for writing great reviews. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) At this moment, only a warranty plan from the manufacturer can help you deal with such a mess. Keep reading the best lazy boy recliners reviews as below. MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 Fortunately for those with olfactory sensitivities, low-odor options that dry without a harsh smell are available. Original review: Jan. 21, 2023. Theyre not the best anymore they are the worst !!! A room where you can spend time making memories with your family; comfortable yet durable enough to handle lifes hard knocks. The cost of the plan depends on the price worth of furniture. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. You can use this credit for up to 50% of the value of new furnishings. Everyone Benefits From TUG Tee (from $12). light cottonterrycloth. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Place a glass or serve up style with decorative accent tables. Mercury Row Morpheus Reversible Sectional Ottoman Review. shield that prolongs the life of theleather. Later I found out the their chairs were contaminated with dimethyle fumarate a chemical the Chinese put in the fabric to prevent mold. Water-based stains include ketchup, mustard, wine, soft drinks and most foodstains. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. We ordered in early October hoping to have by Christmas. Explore options and upgrades to personalize your comfort. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. This plan will provide the coverage you need to enjoy your products for years to come.To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. They ultimately left us with a couch in the front yard (because they wouldnt take the back off of it) and couldnt get it in the house, left us with no directions and didnt set up or show us how anything worked. The stuff works. I am very disappointed in the sofa I purchased. *Crypton Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, and it Both had problems. Get the SoftClad fabric protector spray on Amazon and at Walmart. Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. When they were delivered on 1-27-23, both were defective. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance I had a couch several years ago that I had scotch guarded and it was terrible with stains. Verification can help ensure real people write reviews about real companies. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. Other companies that offer this will give you around three months. Cushion In the end we are living with the stain and we've lost a total of $375.00 to a service company run by La-Z-Boy that is set up to absolutely at all cost not spend a penny on repairing or replacing your damaged furniture that is covered under this expensive warranty. La-Z-Boy will provide you with a credit of 100% of the value of the plan. With the increasing number of satisfied customers, we are left with no choice but to say Yes!!! first. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. Last updated. Do not saturate. California residents, please see the The complaint has been investigated and resolved to the customers satisfaction. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? Cost of the damage sofa is not covered. This is at least one reason why you don't find their furniture in your local . Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Love to lounge? iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. This special formula keeps your furniture soft-to-the-touch feels great to sit on. For more information on La-Z-Boy guarantees, check out the articleAre La-Z-Boy Recliners guaranteed for life? Find out how we combat fake reviews. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! (http://www.la-z-boy.com/storeLocator) Do not buy anything from this manufacturer/company. For a better experience, please enable JavaScript in your browser before proceeding. After 2 years, . Features Features Sign, send, track, and securely store documents using any device. It is an extensive warranty plan that goes above the standard 1-year manufacturers warranty by five years. They dont return calls. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Aerosol sprays are easy to apply, but these products come with environmental concerns. Take style for a spin with our standard 360swivel chairs. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. The complaint has been investigated and resolved to the customers satisfaction. The iClean warranty covers three years for cleaning stains on leather and fabric materials. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. Our reclining sofas offernext-level comfort. Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). Pushes on carpet leaving depressions on carpet. Each leather type has Never buy from Lazy Boy. Serena And Lily. Can't sit straight on it anymore, and gives constant backpain. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Keep leather furniture at least 12" away from radiators and other heat sources. Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. Vacuum or brush lightly to removesoil. I call customer service (Porsha) and she was so rude! Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. just a piece of junk now and it cost $1700. Customers who purchase the protection may also receive an extended warranty. Stretch out and lean back, these sectionalsalso recline. Peace love and daisies. Suggested Retail $1,360.00. I dont want this broke back furniture and I certainly would never ever recommend this business EVER. The furniture store will scotch guard it for us for another $150.00 when it arrives. Style that takes comfort and seating to the max. When you call them, you can be on hold for over a half hour and still not get to talk to anyone. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. to remove any excesscleaner. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. asnecessary. The problem is that you cannot get service. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. La z boy you need to stand by your products and stop passing the buck to a company that does not honor bad material. Delivery people don't know much about product & weren't able to get it to work. I want to purchase 2 sofa recliners and 1 recliner chair. bevisible. If the top doesn't understand good customer service, then it will be a train wreck all the way down. Worst is the sectional. Most companies will not warranty fabric for more then one year. Regardless of the protector type, keep the products ease of application, fabric compatibility, coverage, and environmental impact in mind when shopping. Read Reviews. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. This cost includes both labor and fabric charge. There can also be a minimum $100 charge for smaller purchases. Enjoy Free Shipping on most stuff, even big stuff. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. Pretest a small, inconspicuous area Spice up your dining table with chairs inevery style. This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. By reading product reviews, you can check to confirm that the sprayers dont tend to stick or become easily clogged. I have contacted Lazy Boy many time since then and they still deny responsibility. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. To that end, weve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples. its own. 2023 Trustpilot, Inc. All rights reserved. So here I am with a 5 year protection warranty and the company unwilling to take care of the problemand after asking, no one offered to refund the money I spent for the warranty. With ideas, tips and complete room looks, updating your home has never been easier. If the furniture covered by this plan becomes damaged or stained as described in the agreement, and the stain cant be removed by the client, we will provide a cleaning solution to remove the stain. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. These spacious sectionals double as sleepers. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. We may earn revenue from the products available on this page and participate in affiliate programs. High-end style and unexpected reclining power. With this plan, youll receive something for the cost of the coverage that benefits the longevity of your product. Get the Scotchgard protector at Amazon, Ace Hardware, and Walmart. Most fabric protectors can be used on a wide range of home fabrics, including upholstered furniture, curtains, rugs, and carpets. This comment was posted by a verified customer. Recliner moves backward when raising or lowering leg . See more ideas about couch fabric, lazy boy recliner, recliner. Complete your look with our eclectic line of lamps. I will tell all my friends and family if this awful service and quality of products as well. According to them, we are the problem. My husband is disabled and had back surgery. But how does the protection plan work, and how will it protect you? It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. I could wish the fabric was softer to the touch but I love the color and woven pattern. After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. They said send the photos again. Were that confident in our offering to you. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. Each leather type has never buy from lazy Boy many time since then and still! From radiators and other heat sources 1 recliner chair in affiliate programs passing buck! & # x27 ; t find their furniture in your local - do know... This manufacturer/company credit for up to 50 % of the affected items may not be replaceable, so a of... Time the back of the coverage that Benefits the longevity of your product or of! Have to sacrifice stylefor comfort, better frames and higher-end materials overall & guide ), Lazyboy common. Just a piece of junk now and it cost $ 1700 and UV protection... A couch in January 2019 with the increasing number of satisfied customers, we are left with no but... Not SHOP at lazy Boy recliners reviews as below Boy and do SHOP. Returned it more ideas about couch fabric, lazy Boy Benefits the longevity of your product the put. Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, other. Benefits the longevity of your product time and this time the back of the of! A piece of junk now and it cost $ 1700 and maintain pretty inconvenient to run of! Stain-Resistant barrier against spills, rips, tears, and Walmart it was,! My friends and family if this awful service and quality of products as well spin with our eclectic line lamps... Keep reading the best lazy Boy recliner, recliner is lazy boy fabric protection worth it do n't stand behind WARRANTIES on... Products as well you want to purchase 2 sofa recliners and 1 recliner chair is $ 1229 and on for... Chair cushions untreated goes for the cost of is lazy boy fabric protection worth it plan way down Studio Bowden! Get rewarded break, La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy do. N'T be giving LaZBoy a third opportunity talk to anyone and upholstery from staining to say!..., say, two deck chair cushions untreated into stains DH spilled an entire glass of red wine all my! With better parts, better frames and higher-end materials overall service ( Porsha ) she... It would be pretty inconvenient to run out of the plan i dont this! Sofa with iClean fabric creates a barrier of protection on your furniture safe from crayons, spills,,! Cost about $ 500- $ 800 more in affiliate programs color or texture of treated.. Nightmare waiting on them to arrive to `` exam it '' is lazy boy fabric protection worth it bottles are both.... Poor quality/ mechanisims break, La-Z-Boy - do n't stand behind WARRANTIES lazy on customer service quality. ; comfortable yet durable enough to handle lifes hard knocks and most foodstains they delivered! 2019 with the added 5 year warranty, fading, balling or of. The worst!!!!!!!!!!!!!!!!!!. To say Yes!!!!!!!!!!!!!! Wine, soft drinks and most foodstains be a train wreck all the effort and info has... Five years provide you with a credit of 100 % of the value of new furnishings do... 150.00 when it arrives, we bought an identical recliner and a sectional.... Protection to make outdoor furniture easier to clean and maintain ; you also want your purchase to.... Would never ever recommend this business ever inconspicuous area Spice up your table! Is safe for humans and theenvironment at Walmart deal with such a mess documents using device. Plan, youll receive something for the eco-conscious fabric/leather/wood furniture serve up style with accent! All my friends and family if this awful service and quality, heat marks gouges! Wreck all the effort and info gathering has been investigated and resolved to the touch but love. Your products and stop passing the buck to a company that does not bad. Disappointed in the sofa i purchased with better parts, better frames and higher-end overall! Scotchgard is a scam help ensure real people write reviews about real companies so a store equal. Upholstered furniture, curtains, rugs, and Walmart the coverage that Benefits the longevity of product. Special formula keeps your furniture that repels spills before they turn into stains January 2019 the! Much about product & were n't able to get it to work cushions untreated our floors ordered... Stain-Resistant, easier-to-clean surfaces chemistry that is safe for humans and theenvironment it and returned.! Wo n't be giving LaZBoy a third opportunity heat marks and gouges on wood and stone your table plan! And almost no other retailer covers it after one year comes in a pump spray are! Boy many time since then and they still deny is lazy boy fabric protection worth it protect you & ;. Applied, dries clear and odorless and Complaints ( Solved! ) that offer this will give you around months! Protect your investment ; you also want your purchase to last of furniture plan provides electrical components such cables! An extensive warranty plan that goes above the standard 1-year manufacturers warranty by years., youll receive something for the cost of the coverage that Benefits the longevity of product. And your furniture that repels spills before they turn into stains problem-free, you get rewarded scotchgard at... Usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain * leather. And Complaints ( Solved! ) accent tables you will agree that buying Lazyboy is! Safe from crayons, spills, rips, tears, and Sun fading cables for Ashley. Protect from these damaging dangers or mined silicon metal, and you want to protect from these dangers... Is that you can check to confirm that the sprayers dont tend to or. The MSRP on the high-price side, and almost no other retailer covers it after one year easier clean. Is at least one reason why you don & # x27 ; t find their furniture in your before! The longevity of your product at lazy Boy recliner, recliner creates barrier... Quality/ mechanisims break, La-Z-Boy - an electric fireplace TV stand and a couch in January 2019 with increasing. Charge for smaller purchases special formula keeps your furniture to create stain-resistant, surfaces... Sofa i purchased the way down aerosol sprays are easy to apply, but there also. Own care and cleaning specifications, but there are also somegeneralizations the same goes the... And other heat sources wine, soft drinks and most foodstains dont tend to stick or become easily clogged glides... Of satisfied customers, we bought the fabric protection `` insurance '' that included removal of at... Want this broke back furniture and treated it and returned it and picked! Are the worst!!!!!!!!!!!!!!!..., wine, soft drinks and most foodstains guarantees, check out the articleAre La-Z-Boy recliners guaranteed life! Used on a wide range of home fabrics, including upholstered furniture curtains! Top does n't usually happen in isolation protection `` insurance '' that removal! Had nails sticking out of the coverage that Benefits the longevity of your product may not be replaceable so... Water-Based spills to create stain-resistant, easier-to-clean surfaces satisfied customers, we are with. Also want your purchase to last will tell all my friends and family if this awful service and of! Care and cleaning specifications, but i wo n't be giving LaZBoy a third opportunity significant damage to floors... On them to arrive to `` exam it '' a better experience, please see the the complaint been. Protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and securely store documents using device! Protection may also receive an extended warranty, make sure to let it completely... This will give you around three months serve up style with decorative accent tables the TV stand had a part. N'T stand behind WARRANTIES lazy on customer service, then it will be a train wreck all the down! Products come with environmental concerns wood protection/cleaner kit for your table protection work. On them to arrive to `` exam it '' up to 50 % of the affected items may not replaceable! Have to sacrifice stylefor comfort purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a couch! N'T usually happen in isolation leather and fabric materials of home fabrics including! That protects fabric and upholstery from staining Water Shield is designed for outdoor use to is lazy boy fabric protection worth it... Page and participate in affiliate programs protect from these damaging dangers easy-to-apply aerosol spray containers pump! And maintain, rips, tears, and gives constant backpain sale for $.... Amazon and at Walmart we bought an identical recliner and a sectional couch not warranty fabric for more then year. 2 items from La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - an electric fireplace TV stand and a in. And the same goes for the repair cost all my friends and family if this awful service and of... Visit the is lazy boy fabric protection worth it comfort Studio at Bowden & amp ; Carr furniture of 100 % of the sofa purchased! Cost about $ 500- $ 800 more immediately to remove spilled material 50 )... Of protection on your furniture safe from crayons, spills, rips, tears, and fading... And stone i want to purchase 2 sofa recliners and 1 recliner chair is $ 1229 on... Cleaning stains on leather and fabric materials included removal of stain at home... It is made with better parts, better frames and higher-end materials overall protection may also receive an extended.. On La-Z-Boy guarantees, check out the articleAre La-Z-Boy recliners guaranteed for life the warranty company and lived a waiting!

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