Flexible, online scheduling allows you to book an expert for any day of the week. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. Hands Full? These errors can almost always be fixed by a quick reset. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. The programming bugs can also be one of the most frustrating errors that you will have to fix. Several options to unlock, but not all work great. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. Note: Please refer to the guide in U-tec App for more information. www.u-tec.com/lock/U-bolt_pro/guide. Air; Compare all smart locks Accessories. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. Super frustrating. Share it with your friends so they can enjoy it too! Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. U-Bolt Pro is a Bluetooth enabled smart lock. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. Everything about this lock is great, except two things: Make sure that the device is not in direct sunlight for the whole day. Press and hold for 5 seconds and you should see the screen restart. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. There are many factors that have to be considered to streamline the network connections. Anyone else have experience integrating U-Tec locks into their home automation set ups? The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. Anti-peep Keypad What components does the Ultraloq U-Bolt Pro lock include? I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). It doesn't automatically lock or unlock when you depart or arrive. Please use 4 high-quality alkaline AA batteries for replacement when the battery is dead. - Fast and hassle-free replacement Service. @Bunn Please check your email. U-Bolt Pro WiFi Smart Deadbolt. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. Mine is also doing the same thing. Step 2. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Setup was pretty painless, Bluetooth app works well enough. There will be low battery alert on the lock and App when battery is low. Knows who has the access to your lock and how. In factory default mode, any fingerprints can unlock the lock. Suggestions on the fix? Emergency Key Override can be used when the battery is dead. Ultraloq makes sure that its customers feel secure in their homes. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. Step 3. Please try again. This sensor should be in place and adjusted correctly. Recently though the fingerprint reader is not responding at all. I also encountered many, many 'Fingerprint registration failed' messages during setup . Owner has all privileges. Several options to unlock, but not all work great. Fix the alignment of the lock. If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Ultraloq U-Bolt Pro fingerprint stopped working. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. nothing. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 Ive also have just started seeing the same issue. I kept getting 'Admin login timeout' notices in the app. Step 4. This is caused primarily due to errors in the installation process by the customer. Yeah, it's not for me. The lock will not Auto Lock after the door is closed. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. The first one I purchase after 1 month is not working properly. You can also see a log of what methods have been used to access it (i.e. The fingerprint reader works well normally but struggles when your fingers are wet. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. Not included. Is there dust or dirt on the scanner? Sensors, switches, cameras, locks, etc. The Bottom Line. Note: Restart the lock, don't reset the lock. It supports fingerprint and Bluetooth. To ensure the best service, please register your account at www.u-tec.com/register.html. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. If you delete the app and start over it still scans the lock as a previously registered lock. Door sensor seems to work well enough. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Only works ~20% of the time at best. This includes the location, Bluetooth, Camera, and so on. Exterior and interior part Compatible with US standard doors. 1 put of 10 times is it successful. He will make it effortless to get ahead of all these issues. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Insert the key and rotate to unlock, just like any lock. I used to work, although finicky about the fingerprints. How to reset the lock in Standalone Mode? Key pad seems dead. It'll also automatically lock behind you when the door is closed. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. Remove. You can also try cycling through different brands while trying to find a compatible fit. Make sure that your finger is clean so that the sensor can easily detect your prints. This can prevent Ultraloq from recognizing your fingerprints properly. Fingerprint sensor stopped working a couple of months ago. No issues with the passcodes. Can anyone thats out of warranty state that their fingerprint reader still works? Please let me know how to fix it. No response at all. You will have to cycle through many replacements within a few weeks. The fingerprint reader works well normally but struggles when your fingers are wet. The Schlage locks app connectivity is LIGHT YEARS better. So, you need to make sure that the input from the keypad is going across without any errors. Adjust the lock orientation on the lock.Solution 2. The U-tec App enables you to unlock your door with your Lock works but same depletes message. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. So, consider your options and try switching brands. Especially since I can register fingerprint scans using the app and fingerprint reader. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Beyond those two issues, the lock is great! Read more posts by this author. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Make sure your doorknob is fastened tightly and not crooked in any way. - Keypad is very reliable Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. Much faster response to app/IFTTT than old version. For $199 it's a true steal as compared to some of the competing products on the market. Auto lock stopped working, fingerprint and key codes dont work any more. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. Same issues as Bunn. The battery life has been exhausted, preventing the device from opening or responding to commands. How to adjust the lock orientation of U-Bolt Pro? Im having exactly this same issue, and my lock is practically new! Step 4. This can happen if the Bluetooth isnt connecting correctly. - Fingerprint is reliable the majority of the time on 1st attempt 3. View Deal. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Mine too. They offered a 30% discount to purchase new lock. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). 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