As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. 3.4 Return. You can check how long the warranty is on each model HERE. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Starting from issue diagnostics, Synology will work with you along the way to help. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. * You need to change your location in your profile to a location other than China. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. itsakc Aug 22 2011 edited Aug 22 2011. Get the latest posts delivered right to your inbox, 1 Mar 2023 Find the compatibility list for drives, USB devices, and network peripherals. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. is bare-metal backup possible or only C: drive backup of files? Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Create an account to follow your favorite communities and start taking part in conversations. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Copyright 2023 Synology Inc. All rights reserved. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Please create a password for your Synology Account first. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Continue to complete the settings now. Synology warranty extension services for UAE. Find the add-on packages available in Package Center. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. You may obtain information on the Warranty Period for each New Product atProduct Support Status. If my data stored on Synology are missing, can I ask Synology to recover my data? New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Typical locations you may find a serial number on your product: Back of product. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Applies with proof of purchase available. Reach Out to Us Get technical support or send us an inquiry. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? How to I check if it is still under warranty? Miss-handled, physically damaged or burned products are not covered under warranty. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Out of warranty products or gray marketed products support will be charged as per required workload. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Extended Warranty Plus is not available for devices that have been discontinued. 3.4.2 Extended Warranty Plus Service. Technical Support: (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. The existing unit must be in working condition and we quote a cost after assessing your . Reddit and its partners use cookies and similar technologies to provide you with a better experience. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Al Ghubaiba ( Green Line). Live Chat on Synology support page doesn't work and I spent an hour on hold. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. 5.2 Assignment. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v 16,329 views. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. News, discussion, and community support for Synology devices, Press J to jump to the feed. 1 min read, 27 Feb 2023 While trying to add a DDNS, I see I need to have a Synology.me account. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Click the Start button to go over a 4-step wizard process. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. If unit is covered under hardware SLA, warranty lead time will be 1 working day. 9 Apr 2022 5 min read. Product Availability: INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Just check the logs of the Synology NAS. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. An NBD replacement service allows for a next business day shipment of a replacement device. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. No biggie as she ordered a new one earlier today, mainly was just curious. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. This might take a few minutes. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Register Synology.me account. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. check the DSM Technical Specifications. 3.7 Extended Warranty Plus Limitations. Showroom number 11, Dr. Fernandes Building SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. SUN Server Warranty Lookup Site. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. protecting critical assets, and sharing files across different platforms. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. As long as you have your proof of purchase available. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Purchasing an extension can stretch . For more details, please visit LIMITED PRODUCT WARRANTY. No, your warranty continues from the original date of purchase. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. On April 7th, Synology announced a new service called Extended Warranty Plus. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. 2 Year Warranty: Means 2 Year straight replacement. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Copyright 2023 Synology Inc. All rights reserved. Watch the entire Synology 2023 annual event below. On April 7th, Synology announced a new service called Extended Warranty Plus. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. #server, #servers, #servers-general-discussion, #service. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Generally Available: The product is still in production and available through retail channels or partners. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology sent a sign-in request to your Synology Secure SignIn app. Rely on up to five years of Synology-certified support.2. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. This service will offer direct and advanced replacement services. This service will offer direct and advanced replacement services. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Check your email A 6-digit verification code was sent to . Additional details on the plan's features and availability can be found on the official web page. 4 comments. Find the spare parts of your Synology product. However you can do a CSI. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Product Name Find your Synology product Product Availability Generally Available Arbitration Law and related enforcement rules. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Product Warranty: By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Tap the number displayed here on your phone. Infrastructure security Visit Synology Account to effortlessly create, respond to, and manage your support tickets. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Your location was changed successfully. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Copyright 2022-2023 Synology Inc. All rights reserved. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Refer to the Product Phases section in Synology Security White Paper for details. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. At the moment not all models are supported. Full: Firmware and software updates will be continuously provided. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please enter the code below to proceed. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . All your data are stored on Synology Account China Site (account.synology.cn) now. Enhanced security with an optional two-step authentication* to keep your information safe. Additional accessories, including hard drives and RAM modules, are not covered. Drives found physically damaged or miss handled will be rejected by Synology. (a) "Products" refer to New Products or Refurbished Products. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. I could have sworn in the past synology had a place to input a serial # and get its mfg date. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Added on Aug 22 2011. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Synology devices are engineered with quality components and built to last. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. 5.6 Attorneys' Fees. If you didn't receive the code, please check your spam folder. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Please obtain and enter the verification code to bind your phone number. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Synology sent a sign in-request to your Synology Secure SignIn app. All Synology Channel products are sold with 1 year remote support. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Do I need to register my product for warranty? The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. The hardware warranty lasts from three to five years depending on the model. Find the documents and files for your Synology product. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. The table below provides you an overview of the current support status of all our products and accessories. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. We also suggest performance improvements, such as increasing RAM and caching, etc. 3.5 Replacement of New Product or Refurbished Product by Synology. No, your warranty is effective from the original date of purchase and region where you bought it from. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Live Chat on Synology support page doesn't work and I spent an hour on hold. *Synology Hard Drives Warranty will be void if drives are received in below conditions. PO BOX 242534 , Dubai. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Serial number. I hope it helps. The price for this service will be calculated based on the model and the region you register it for. I'm trying to configure my NAS to be monitored in my Synology Account. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Discontinued: The product is no longer manufactured. Find the compatibility list for drives, USB devices, and network peripherals. Exten. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. 3.4.1 General Replacement Service. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers.