this.value = ''; A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. It depends on where they got those tickets. StubHub Seller Cancellation Fee Hello, somebody please help me out. Under their sellers policy, section 3. function(){ You'll see the disclosure that Ontario law limits resale price to 50% of face value. It is going to be your responsibility to contact Stubhub about this. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. stubhub charged me for cancelled order; Main Menu. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Okay. And yes the event/sale was back in 2020, but then cancelled due to Covid. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Will it go to collections? This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We rely on your financial support to keep making that possible. Answer (1 of 5): Yes you can. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. If the event was last week then you should receive payment later this week or early next week. The company does have something they term FanProtect Guarantee in its User Agreement. $('#mc-embedded-subscribe-form').ajaxForm(options); input_id = '#mce-'+fnames[index]; We are changing the way you register and sign-in to the StubHub Community. He also eventually received his payment on the night of April 3. } fields[i] = this; I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Shame on StubHub for conducting their business this way. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? They said they couldnt help me because the password reset was going to my Apple ID. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. StubHub owed him $111.36. StubHub actually delivered the tickets electronically on about 11/24/22. Hurry up and access DoNotPay from any web browser to check out everything we offer. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Incurring a charge. Perhaps Its Time to Switch to Something Other Than StubHub. Danielle is the author of this solution article. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). and take advantage of this neat service whenever you need it. $('#mce-'+resp.result+'-response').html(msg); The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. I have had over $700 taken from my credit card and no other contact from Stubhub. beforeSubmit: function(){ Check your multitude of notes! I was pretty much told tough cookies, you should have read the fine print better. But people want their cash back now. Stubhub pays sellers 5-8 business days AFTER the event occured. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. BBB reports on known marketplace practices. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. The tickets were exactly what I advertised them as. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Was this answer helpful? }; Its location on this page may change next time you visit. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. return; UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. msg = resp.msg; If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Ontario-based events. Find more information about authorization holds. Washington DC Attorney General (202) 442-9828. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! What happens if events are postponed or rescheduled? Double whammy. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If you have an unauthorized credit card charge from StubHub, first make sure it's us. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! }); $('#mce-success-response').hide(); Yes By clicking 'Buy now,' you complete the order. script.type = 'text/javascript'; StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Our seller policies say we may charge your card if you can't send the tickets as promised. DoNotPay records the details of your purchase to boost your chances of winning the refund. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. They did within a few hours. Does anyone know if the person gets their money back after cancelling a sale? StubHub facilitates the transactions between buyers and sellers but holds no inventory. Posted at 01:41h . We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. if (index== -1){ this.value = ''; DoNotPay can be by your side during the process and help you sue any company in small claims court. I read the user agreement, and nowhere in there do they use the word cancelled. } StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. function mce_success_cb(resp){ After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Indiana Attorney General (800)-382-5516 About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. stubhub charged me for cancelled order. Doesn't matter that it Through it all, Marketplace is here for you. Request and Get a StubHub Refund Right Now. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Rich Text; HTML; Preview; Quote. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. $(input_id).focus(); If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Arkansas Attorney General (501)682-2007 StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I asked them to help me transfer my tickets since I want to sell them. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! var index = -1; Never, never, never list on multiple sites unless you have software to manage your tickets. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . Customer service all the way to your seat, 2000-2022 StubHub. By clicking 'Buy now,' you complete the order. var msg; I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. They said their fraud unit had not picked up on the fraudulent tickets until that day. 01-19-2022 10:09 AM } catch(err) { Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. if (resp.result=="success"){ After the switch, you will enter the email address you use to access the community in order to reset your password. head.appendChild(script); Will it go to collections? } Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Where I had tickets sell on another website right before. Request and Get a StubHub Refund Right Now. So far no reply. Hi guys. Buyers turn to credit card disputes to recoup cash. Okay. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. All in, $1300 charged to my bank account for their mistakes. The company prides itself on being a Fan-to-Fan service. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. Do I have any reasonable like to stand on? Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Join us for a free, virtual event for International Women's Day on March 8! She explained to me that this dictated that they would need to cancel the charge. setTimeout('mce_preload_check();', 250); Possible just not probable that allows people to either buy or sell tickets 100. They did not have or offer any replacement tickets. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? Lindsay is the author of this solution article. Another way you might reach the company is by sending them an email. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 var i = 0; All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. function(){ After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. } else { Looking for more information? Thanks Melpik. input_id = '#mce-'+fnames[index]+'-addr1'; I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Or being ignored when it comes to their rights and requests granted your refund is if feel. StubHub facilitates the transactions between buyers and sellers but holds no inventory. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. From everything weve seen, the StubHub customer support is quite thin, to say the least. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. var txt = 'filled'; All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. It was a waiting game until March 30. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. } catch(err) { I list everything from legendary rock band tickets to the newest pop sensation concerts. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. } They gave me the address of their corporate office. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! If you feel like StubHub cheated you, you could take action against them. We certainly hope they do. About an hour after I posted the tickets, I got a phone call from StubHub. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. stubhub charged me for cancelled order. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. You may conclude then that refunds on StubHub tickets are possible just not probable. Written by on 27 febrero, 2023. Privacy Policy. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. function(){ is an eBay-owned company that allows people to either buy or sell tickets online. see the email we sent you for moredetails. i++; Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. }); fijian swear words . Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . 09-06-2021 09:34 AM 2 Reply Melpik EIN: 41-0953924. Payouts delayed for events before COVID-19 shutdowns. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 this.value = 'filled'; In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. You will enter your community username and new password and done! var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return;