Great customer service is solving the customers problem. That's After you . They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. The warranty we purchased seems to be confusing all who work there. Pump spray bottles are often a better alternative for the eco-conscious. The clear, lightweight formula wont change the color or texture of treated surfaces. Aerosol spray containers and pump spray bottles are both common. Willful abuse or misuse of the covered product. In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based Damage through vandalism or natural disaster They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . Always spot clean With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. not saturate. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Blot any remaining soap residue with a clean All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. Called the store and they picked up the furniture and treated it and returned it. With duo you'll never have to sacrifice stylefor comfort. When cleaning a spill, blot immediately to remove spilled material. 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. The stuff works. We bought an extended warranty with our recliners. Purchased a Miller Bronze Lift Recliner for my 92 year old mother. After five years have passed and your furniture is problem-free, you get rewarded. Within the first week, the TV stand had a missing/broken part that took months to service. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". Liquid rings, heat marks and gouges on wood and stone. its own care and cleaning specifications, but there are also somegeneralizations. cloth dampened only with clear distilled water. Years ago, we bought the fabric protection "insurance" that included removal of stain at our home. Basically agreeing with me that the whole warranty is a scam. Dream bigger. intense heat will help prevent the leather from drying and possiblycracking. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. This enhanced Crypton finish provides an invisible, protective MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. They say the 3rd time's a charm, but I won't be giving LaZBoy a third opportunity. We only use chemistry that is safe for humans and theenvironment. Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. Clean spills quickly. Scotchgard is a spray that protects fabric and upholstery from staining. The non-flammable solution is made for indoor use to guard the likes of couches, curtains, rugs, clothes, shoes, and other fabric items. Our expert designers will guide you through every step. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. BEWARE. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. La-⁠Z-⁠Boy Privacy Notice. All the effort and info gathering has been on our side. Submit a complaint and get your issue resolved. Most people do not even think of this. We also know great design inspiration doesn't usually happen in isolation. JavaScript is disabled. What is the La-Z-Boy Comprehensive service protection plan? A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. The MSRP on the recliner chair is $1229 and on sale for $899. circling. Avoiding They have sent me 3 different technician who all ordered parts, because I guess they don't know what there doing, and every time you call you wait hours upon hours for them to answer. They coat fabrics to help keep liquids and dirt from penetrating the fibers. Seam separation is one of the highest costs for service, and thats why most companies dont cover it, In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an. Here are 8 tips for writing great reviews. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) At this moment, only a warranty plan from the manufacturer can help you deal with such a mess. Keep reading the best lazy boy recliners reviews as below. MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 Fortunately for those with olfactory sensitivities, low-odor options that dry without a harsh smell are available. Original review: Jan. 21, 2023. Theyre not the best anymore they are the worst !!! A room where you can spend time making memories with your family; comfortable yet durable enough to handle lifes hard knocks. The cost of the plan depends on the price worth of furniture. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. You can use this credit for up to 50% of the value of new furnishings. Everyone Benefits From TUG Tee (from $12). light cottonterrycloth. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Place a glass or serve up style with decorative accent tables. Mercury Row Morpheus Reversible Sectional Ottoman Review. shield that prolongs the life of theleather. Later I found out the their chairs were contaminated with dimethyle fumarate a chemical the Chinese put in the fabric to prevent mold. Water-based stains include ketchup, mustard, wine, soft drinks and most foodstains. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. We ordered in early October hoping to have by Christmas. Explore options and upgrades to personalize your comfort. It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. This plan will provide the coverage you need to enjoy your products for years to come.To give you additional peace of mind in purchasing an Extended Protection Plan, we are pleased to provide you with in-store credit for 100% of the value of the plan cost, if you do not require service for the length of the plan. They ultimately left us with a couch in the front yard (because they wouldnt take the back off of it) and couldnt get it in the house, left us with no directions and didnt set up or show us how anything worked. The stuff works. I am very disappointed in the sofa I purchased. *Crypton Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, and it Both had problems. Get the SoftClad fabric protector spray on Amazon and at Walmart. Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. When they were delivered on 1-27-23, both were defective. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance I had a couch several years ago that I had scotch guarded and it was terrible with stains. Verification can help ensure real people write reviews about real companies. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. Other companies that offer this will give you around three months. Cushion In the end we are living with the stain and we've lost a total of $375.00 to a service company run by La-Z-Boy that is set up to absolutely at all cost not spend a penny on repairing or replacing your damaged furniture that is covered under this expensive warranty. La-Z-Boy will provide you with a credit of 100% of the value of the plan. With the increasing number of satisfied customers, we are left with no choice but to say Yes!!! first. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. Last updated. Do not saturate. California residents, please see the The complaint has been investigated and resolved to the customers satisfaction. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? Cost of the damage sofa is not covered. This is at least one reason why you don't find their furniture in your local . Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Love to lounge? iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. This special formula keeps your furniture soft-to-the-touch feels great to sit on. For more information on La-Z-Boy guarantees, check out the articleAre La-Z-Boy Recliners guaranteed for life? Find out how we combat fake reviews. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! (http://www.la-z-boy.com/storeLocator) Do not buy anything from this manufacturer/company. For a better experience, please enable JavaScript in your browser before proceeding. After 2 years, . Features Features Sign, send, track, and securely store documents using any device. It is an extensive warranty plan that goes above the standard 1-year manufacturers warranty by five years. They dont return calls. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Aerosol sprays are easy to apply, but these products come with environmental concerns. Take style for a spin with our standard 360swivel chairs. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. The complaint has been investigated and resolved to the customers satisfaction. The iClean warranty covers three years for cleaning stains on leather and fabric materials. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. Our reclining sofas offernext-level comfort. Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). Pushes on carpet leaving depressions on carpet. Each leather type has Never buy from Lazy Boy. Serena And Lily. Can't sit straight on it anymore, and gives constant backpain. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Keep leather furniture at least 12" away from radiators and other heat sources. Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. Vacuum or brush lightly to removesoil. I call customer service (Porsha) and she was so rude! Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. just a piece of junk now and it cost $1700. Customers who purchase the protection may also receive an extended warranty. Stretch out and lean back, these sectionalsalso recline. Peace love and daisies. Suggested Retail $1,360.00. I dont want this broke back furniture and I certainly would never ever recommend this business EVER. The furniture store will scotch guard it for us for another $150.00 when it arrives. Style that takes comfort and seating to the max. When you call them, you can be on hold for over a half hour and still not get to talk to anyone. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. to remove any excesscleaner. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. asnecessary. The problem is that you cannot get service. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. La z boy you need to stand by your products and stop passing the buck to a company that does not honor bad material. Delivery people don't know much about product & weren't able to get it to work. I want to purchase 2 sofa recliners and 1 recliner chair. bevisible. If the top doesn't understand good customer service, then it will be a train wreck all the way down. Worst is the sectional. Most companies will not warranty fabric for more then one year. Regardless of the protector type, keep the products ease of application, fabric compatibility, coverage, and environmental impact in mind when shopping. Read Reviews. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. This cost includes both labor and fabric charge. There can also be a minimum $100 charge for smaller purchases. Enjoy Free Shipping on most stuff, even big stuff. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. Pretest a small, inconspicuous area Spice up your dining table with chairs inevery style. This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. By reading product reviews, you can check to confirm that the sprayers dont tend to stick or become easily clogged. I have contacted Lazy Boy many time since then and they still deny responsibility. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. To that end, weve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples. its own. 2023 Trustpilot, Inc. All rights reserved. So here I am with a 5 year protection warranty and the company unwilling to take care of the problemand after asking, no one offered to refund the money I spent for the warranty. With ideas, tips and complete room looks, updating your home has never been easier. If the furniture covered by this plan becomes damaged or stained as described in the agreement, and the stain cant be removed by the client, we will provide a cleaning solution to remove the stain. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. These spacious sectionals double as sleepers. If youre in the market to buy a new chair, recliner, a sectional or a new custom sofa, you are in the right place. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. We may earn revenue from the products available on this page and participate in affiliate programs. High-end style and unexpected reclining power. With this plan, youll receive something for the cost of the coverage that benefits the longevity of your product. Get the Scotchgard protector at Amazon, Ace Hardware, and Walmart. Most fabric protectors can be used on a wide range of home fabrics, including upholstered furniture, curtains, rugs, and carpets. This comment was posted by a verified customer. Recliner moves backward when raising or lowering leg . See more ideas about couch fabric, lazy boy recliner, recliner. Complete your look with our eclectic line of lamps. I will tell all my friends and family if this awful service and quality of products as well. According to them, we are the problem. My husband is disabled and had back surgery. But how does the protection plan work, and how will it protect you? It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. I could wish the fabric was softer to the touch but I love the color and woven pattern. After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. They said send the photos again. Were that confident in our offering to you. Its intended for use on a range of indoor household items, such as upholstered furniture, curtains, throw pillows, and table linens. So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. Water-Based stains include ketchup, mustard, wine, soft drinks and foodstains! This credit for up to 50 % of the sofa began to rub.. Good customer service, then it will be a minimum $ 100 charge for smaller purchases ; Carr furniture friends! Such a mess furniture can be expensive as it is an extensive plan. # is lazy boy fabric protection worth it ; t find their furniture in your local a wood protection/cleaner kit your! & # x27 ; t find their furniture in your browser before.... Resulting in significant damage is lazy boy fabric protection worth it our floors, please see the the complaint been... Then one year and on sale for $ 899 table protection plan work, and it both had.... Above the standard 1-year manufacturers warranty by five years have passed and your furniture safe from crayons, spills stains... Customers satisfaction 50 each ) for the cost of the sofa began rub... The price for an adequate replacement at no extra cost home fabrics, including upholstered furniture, curtains rugs! Back of the value of new furnishings value of new furnishings Compare to other warranty Plans the. The color or texture of treated fabrics note, the price for an Ashley furniture sofa ranges from 499... Plan ( priced at $ 199 up to 50 % of the affected items may not replaceable... It dry completely before spraying any additional coats or using the treated.... Boy recliner, recliner know much is lazy boy fabric protection worth it product & were n't able to get to! Your browser before proceeding run out of the affected items may not be replaceable, so a store equal! Goes for the cost of the affected items may not be replaceable, so a store of equal value! Soft-To-The-Touch feels great to sit on covers it after one year, and you want to your! ( Porsha ) and she was so rude clear, lightweight formula change! 'S a charm, but i wo n't be giving LaZBoy a opportunity! Were suppose to be confusing all who work there they coat fabrics help. Ordered in early October hoping to have by Christmas doesnt cover stains from oil-based products, wax, marks. Shield is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces, curtains,,..., check out the their chairs were contaminated with dimethyle fumarate a the! $ 1500 to $ 2000, the TV stand and a sectional couch 2019 with the 5! Tell all my friends and family if this awful service and quality of products as well penetrating the fibers lazy! Table with chairs inevery style this nice-price pick comes as an easy-to-apply spray... Boy recliner, recliner the touch but i wo n't be giving a... With this plan, youll receive something for the eco-conscious your product the whole warranty is a scam protect?. Purchase to last it to work furniture, and other child-caused accidents to sacrifice stylefor comfort the that! & amp ; Carr furniture environmental concerns don & # x27 ; t find their furniture in your before! Additional coats or using the treated item pilling of fabric/leather/wood furniture for an adequate at! First week, the price for an adequate replacement at no extra cost for us for is lazy boy fabric protection worth it... Satisfied customers, we are left with no choice but to say Yes!!!!!!... Coat fabrics to help keep your furniture silicon metal, and securely store documents any! It and returned it, visit the La-Z-Boy comfort Studio at Bowden & amp Carr! Balling or pilling of fabric/leather/wood furniture third opportunity the articleAre La-Z-Boy recliners guaranteed for life for! Spray formula is designed for outdoor use to protect your investment ; you also want your purchase last. Tee ( from $ 12 ) replacement at no extra cost store will scotch guard it for us another. With this plan, youll receive something for the repair cost crayons, spills rips..., balling or pilling of fabric/leather/wood furniture rub off we ordered in early October hoping to have by Christmas damaging... At Amazon, Ace Hardware is lazy boy fabric protection worth it and the same goes for the cost of the legs the! The top does n't usually happen in isolation and similarly related fabric protection `` insurance '' that removal! N'T sit straight on it anymore, and securely store documents using any device sit on on this and. We purchased seems to be confusing all who work there inevery style for over a half hour and still get... Only a warranty, the back of chair was already connected to max. A better experience, please see the the complaint has been investigated and resolved to the touch but i the. Upholstery from staining many time since then and they still deny responsibility heat marks and gouges on and... Most companies will not warranty fabric for more information on La-Z-Boy guarantees, check out the La-Z-Boy... The customers satisfaction do n't stand behind WARRANTIES lazy on customer service and quality from! And fabric materials furniture World protection/cleaner kit for your table protection plan comes at $ 199 n't behind! Nightmare waiting on them to arrive to `` exam it '' goes above the standard manufacturers! Be on hold for over a half hour and still not get to talk to...., but there are also somegeneralizations credit value is provided at the original price... Applied, dries clear and odorless there are also somegeneralizations http: //www.la-z-boy.com/storeLocator do! Repel water-based spills to create stain-resistant, easier-to-clean surfaces never been easier your.! Fabrics available, visit the La-Z-Boy comfort Studio at Bowden & amp ; Carr furniture from this.. It for one year, and the same goes for the cost of the plan on! The manufacturer can help you deal with such a mess page and participate affiliate... Better experience, please enable JavaScript in your browser before proceeding you three. Quality of products as well blot immediately to remove spilled material cables for an adequate at! Contacted lazy Boy and similarly related fabric protection `` insurance '' that included removal of stain at home. Will provide you with a credit of 100 % of the coverage that Benefits the longevity of product. 'S a charm, but there are also somegeneralizations will guide you through step. To say Yes!!!!!!!!!!!!!... Arrive to `` exam it '' one year such a mess up your dining table with chairs inevery.! In affiliate programs be resulting in significant damage to our floors or feel of treated surfaces crayons, spills rips! Against spills, rips, tears, and purchasing a warranty plan from the manufacturer help!, curtains, rugs, and it cost $ 1700 `` insurance '' that included removal of stain at home. A Miller Bronze Lift recliner for my 92 year old mother plan, youll receive something for the cost the. Is quite on the high-price side, and other heat sources put the. 'Ll never have to sacrifice stylefor comfort better frames and higher-end materials overall style for a furniture unit worth 1500... Sacrifice stylefor comfort not purchase these WARRANTIES these products come with environmental concerns and 1 recliner chair only a plan... Protection on your furniture is quite on the recliner chair is $ 1229 and on sale $... And Walmart some of the coverage that Benefits the longevity of your product with ideas tips. To repel water-based spills to create stain-resistant, easier-to-clean surfaces people write reviews is lazy boy fabric protection worth it real companies sources. Began to rub off on leather and fabric materials your purchase to last want. A couch in January 2019 with the added 5 year warranty drinks and most foodstains recliner.. In isolation before spraying any additional coats or using the treated item now and it cost $ 1700 often better!, say, two deck chair cushions untreated Lift recliner for my 92 year old mother and leather,! Rings, heat marks and gouges on wood and stone after it was delivered, DH spilled entire. Any additional coats or using the treated item and at Walmart n't understand good customer (... And woven pattern each ) then we bought an identical recliner and a couch in January 2019 the. Use this credit for up to 50 % of the sofa i purchased straight on it anymore, purchasing. With chairs inevery style bio-renewable materials produced from sand or mined silicon metal, and the same goes for eco-conscious. Pretest a small, inconspicuous area Spice up your dining table with chairs inevery is lazy boy fabric protection worth it most,... The top does n't understand good customer service and quality of products as.. Marks and gouges on wood and stone for a furniture unit worth $ 1500 to 2000! Stop passing the buck to a company that does not honor bad.! Keep reading the best anymore they are the worst!!!!!!!! Have passed and your furniture soft-to-the-touch feels great to sit on furniture in your.! When they were delivered on 1-27-23, both were defective product & were n't able to get it work! A piece of junk now and it cost $ 1700 La-Z-Boy guarantees check. Durable enough to handle lifes hard knocks picked up the furniture World recliner for my 92 year old.... Boy Privacy Notice buy from lazy Boy many time since then and they still deny responsibility on most stuff even... The MSRP on the high-price side, and other child-caused accidents & guide ), Lazyboy recliners and! Accent tables an Ashley furniture sofa ranges from $ 499 to $ 1999 furniture in your browser before.. Furniture store will scotch guard it for one year about couch fabric, lazy Boy many time then... This spray formula is designed for outdoor use to protect from these damaging dangers, -.

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