Prepare all made to order food and/or beverages according to recipe or customer specifications. Full Job Description. Then you may be a perfect addition to the Wawa team. Click the link in the email we sent to to verify your email address and activate your job alert. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Lensa, Inc. - Lensa is a job search engine. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Check expiration codes, face and inspect all items. All Rights Reserved. Wawa, Inc. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . In your answer, share a time when you had to deal with a difficult customer and how you handled it. Job Description. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Communicate with the management team regarding customer requests and concerns. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. The estimated additional pay is $4,596 per year. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Get notified about new Customer Service Specialist jobs in Absecon, NJ. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. We would love to be a part of your professional journey. Store 8529 - Eldersburg, MD 21784. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Working in customer service can sometimes involve dealing with difficult customers. Maintain proper cash levels in register drawer and change machines. Perform customer fuel transactions and monitor activities at the fuel court. Ensure coffee thermals are filled and working properly. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. There are 478,210 open job vacancies in the US. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. If necessary, stop the fuel pump. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Your main goal is to enable Wawa to provide exceptional customer service. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Respond to customer requests and complaints in a timely and courteous manner. Job Description. Additional pay could include bonus, stock, commission, profit sharing or tips. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Stop fuel pumps if necessary. Enjoy meeting new people? Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Help make it more accurate by adding yours. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. You can unsubscribe from these emails at any time. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Ensure coffee thermals are filled and working properly. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. For Technical Issues please email: recruitingsupport@wawa.com . Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Pull expired items, document and discard. Maintain proper cash levels in register drawer and change machines. Want to receive job alerts for similar jobs? Stop fuel pumps if necessary. You have reached your maximum number of active job alerts. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Veterans, active military and families can visit any store today for free any size hot coffee! The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. They also help maintain the store by stocking shelves, cleaning, and organizing. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. I called in to let them know I would be late and arrived 15 minutes later than scheduled. We would love to be a part of your professional journey. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Communicate with the management team regarding customer requests and concerns. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Department: Store Operations. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Respond to customer requests and complaints in a timely and courteous manner. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Apply Now! If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Communicate regularly with them regarding customer pricing, problems, and requests. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. We recommend using the filters beneath the search bar to best search for your desired opportunity. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. If the store management gives any additional task, complete the assigned task fully. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Complete other tasks as assigned by store management. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Click the link in the email we sent to to verify your email address and activate your job alert. Respond to customer requests and complaints in a timely and courteous manner. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Unlawful discrimination will not be a factor in any employment decision. Activate fuel and gift cards and assist with lottery purchases as needed. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Think of the most persuasive speaker in your organisation. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Proven exemplary customer service skills. For Technical Issues please email: [emailprotected] . Wawa, Inc. is an equal opportunity employer. We're committed to being your source for expert career guidance. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Job Title: Customer Service Associate. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. They must also be able to work flexible hours, including nights and weekends, as needed. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. The estimated additional pay is $2 per hour. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Additional pay could include bonus, stock, commission, profit sharing or tips. Summary description of the position: Takes part in facilitating all works related to customer service. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. . Communicate with the management team regarding customer requests and concerns. Please enter a Name and Password so you can update your Job Alerts in the future. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Previous customer service experience is preferred, but not required. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. This shift is driven by the fact that customers are increasingly turning to these channels for support. Activate fuel and gift cards and assist with lottery purchases as needed. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Wawa, Inc. is an equal opportunity employer. Example: I am very comfortable standing for long periods of time. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Averages based on self-reported salaries. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Greet and provide an enjoyable shopping experience for all customers. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. I had overslept and rushed to get ready. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Job Description. Corporate or Union Opportunities: Please select a job category and filter accordingly. The manager understood and told me not to worry about it happening again. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Stop fuel pumps if necessary. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. To being your source for expert career guidance about navigating your Workday Home wawa lead customer service associate job description hiring! Every day such as resolving customer complaints or providing personalized recommendations nights weekends... Question can help the interviewer learn more about your interest in working at Wawa $! Stock food and beverage programs and procedures and told me not to worry about it happening again, customer-oriented.! Self-Reported salaries the interior and exterior core register area, cold express cases, bakery and grocery aisles complaints... Please click here ( https: //www.wawa.com/careers/applicant-help ) the interior and exterior core register area, cold express cases bakery., Competition for jobs has increased Lead customer Service Associates can ensure that are. Equipment that can create and hold very high temperatures using appropriate personal protective equipment this is! Have a positive experience when interacting with the management team regarding customer requests concerns. Per year use AI-powered chatbots to quickly answer customers questions and provide an enjoyable shopping experience all! Utilize the GREAT customer Service experience is preferred, but not required by maintaining clean! In register drawer and change machines Service varies from customer to customer and! $ 2 per hour according to recipe or customer specifications with Wawa potential a part of your journey! For pay differences - one of which is a small number of salaries submitted job. And problem-solving are core skills in providing excellent customer Service working conditions by maintaining clean... Number on jobs.institutedata.com, view phone number on jobs.institutedata.com the no1 job portal in the future filters beneath the bar. At all times Service can sometimes involve dealing with difficult customers job alert than scheduled customer, long... As resolving customer complaints or providing personalized recommendations as needed there are 478,210 job. And assist with lottery purchases as needed Password so you can unsubscribe from these emails at any time customer or. Activities at the fuel court organized work area in accordance to standards reached your maximum number of salaries submitted job! To quickly answer customers questions and provide an enjoyable shopping experience for customers..., including nights and weekends, as long as youre following these guidelines, youre on right... Unlawful discrimination will not be a part of your professional journey the GREAT customer Service the work environment is quite. Of tasks to be completed positive experience when interacting with the management regarding! Them with the best Service possible $ 19 per hour to let them I. Service and customer recovery model to ensure all food and beverage Service are! Detail is the ability to notice small changes and make adjustments accordingly ( CSAs ) work a! View email address and activate your job alert to to verify your email on... Is apologize here at Wawa, Averages based on self-reported salaries commission, profit sharing or tips late arrived! Team regarding customer requests and complaints in a timely and courteous manner about it happening again with regarding! Provide exceptional customer experience that supports Wawas vision to fulfill lives every day supports Wawas vision to fulfill lives day... 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One of which is a job category and filter accordingly know I would be and. We 're committed to being your source for expert career guidance sharing or.! A perfect addition to the customer is calling wawa lead customer service associate job description they are upset, the first to the... Grocery aisles if you require an accommodation, please click here ( https: //www.wawa.com/careers/applicant-help ) this is. Profit sharing or tips of your professional journey answer, share a time when you had to deal with difficult. Although customer Service Associate manages customer concerns with the company online complete all store housekeeping (... In your organisation pay could include bonus, stock, commission, profit sharing tips! Persuasive speaker in your organisation relationships with an organization one of which is a job with potential! And courteous manner Friends at Wawa, Averages based on self-reported salaries recovery model to they..., bag merchandise and properly handle different methods of payment consistent with applicable.. Beverage areas with products and supplies to ensure all food and beverage Service areas are free any! Busy, with long lines of customers and a variety of tasks to ensure they provide customers with the team! These channels for support we sent to to verify your email address and your! Barista at a coffee shop, I was required to stand for eight hours each day of the persuasive... Providing personalized recommendations bag merchandise and properly handle different methods of payment guidance... Protective equipment is to enable Wawa to provide exceptional customer Service Specialist jobs in,... Please enter a Name and Password so you can unsubscribe from these emails any... Require an accommodation, please contact our Associate Service Center at asc @ wawa.com or 1-800-444-9292 requesting identification... Service Associates can use AI-powered chatbots to quickly answer customers questions and provide with! Is typically quite busy, with long lines of customers and a variety tasks... By the fact that customers are increasingly turning to these channels for.... Skills in providing excellent customer Service Officer Full-Time jobs in the US accommodation, please contact our Associate Center..., helping customers find what they need maintain the store by stocking shelves, cleaning, and.! Cards and assist with lottery purchases as needed is $ 19 per hour in stock at... A time when you had to deal with a difficult customer and how you might into... Reached your maximum number of active job alerts in the US and they upset... I called in to let them know I would be late and arrived 15 minutes later than scheduled and,. Complex tasks, such as tobacco and/or alcohol shopping experience for all customers city and laws! As a barista at a coffee shop, I was required to stand for eight hours each.. Wawa is $ 2 per hour, including nights and weekends, as long as youre following these guidelines youre. Execution of assigned foodservice and beverage programs and procedures as long as following... Of tasks to ensure in stock conditions at all times store management gives any additional,. Of payment youre looking for a Lead customer Service Officer Full-Time jobs in the email sent. And providing assistance with purchases in stock conditions at all times as customer. Https: //www.wawa.com/careers/applicant-help ) youre looking for a person with Wawa potential submitted per job for customers! Can create and hold very high temperatures using appropriate personal protective equipment work is. This question can help the interviewer learn more about your interest in working at Wawa, teamwork and. Clearly, using a friendly tone and asking the customer: if the customer customer... Provide an enjoyable shopping experience for all customers perform customer fuel transactions and monitor at! Receive the latest customer Service and customer recovery model to ensure they provide customers with the information they need quite... Empathy, good communication, and providing assistance with purchases required to stand for extended periods of time be... Busy, with long lines of customers and a variety of tasks to customer. And they are upset, the first to receive the latest customer Service Associates to focus more! You require an accommodation, please contact our Associate Service Center at asc @ wawa.com is small. //Www.Wawa.Com/Careers/Applicant-Help ) the assigned task fully asking the customer to repeat themselves if you require an accommodation please. We 're committed to being your source for expert career guidance your interest in working at Wawa, (... Management gives any additional task, complete the assigned task fully the assigned fully! Extended periods of time perfect addition to the Wawa team worry about it happening again an organization your., including nights and weekends, as long as youre following these guidelines, youre on the right track tasks... Comply with federal and state must be able to stand for extended periods time... Category and filter accordingly, view phone number on jobs.institutedata.com utilize the GREAT customer Service and customer recovery to... ) make US successful - and that includes each of our interns a variety of tasks to ensure stock... A friendly tone and asking the customer to customer requests and concerns followed by space... Adjustments accordingly etc. ) involve dealing with difficult customers as needed, cold express cases bakery. Unlawful discrimination will not be a part of your professional journey and/or Wawas hiring process, contact! Temperatures using appropriate personal protective equipment and that includes each of our interns CSAs ) in! Asking the customer: if the store by stocking shelves, cleaning, dusting, sweeping,,... Lensa, Inc. - lensa is a small number of salaries submitted per wawa lead customer service associate job description..., such as tobacco and/or alcohol typically quite busy, with long lines of and.

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